Terms of Service

This Agreement is entered into between Tao Huang (an individual developer, “we” or “Uooda”) and you (“you” or “user”), and applies to your downloading, installation, access to or use of the Uooda mobile application, the website https://uooda.carbosilexnexus.com and related services (together, the “service”).

By ticking “I have read and agree”, creating an account, downloading the app or otherwise using the service, you confirm that you have read, understood and agreed to be bound by all the terms of this Agreement. If you do not agree to any term of this Agreement, please do not use the service.

Chapter 1 Scope of the Agreement and Annexes

1.1This Agreement constitutes the entire legal agreement between you and us in respect of the service.

1.2The following documents form part of this Agreement and have the same legal effect as this Agreement:

(a)the Uooda Privacy Policy (UD-PP-01), which governs the collection, use, storage, sharing and protection of personal information and which you confirm separately when registering;

(b)the Uooda AI Services and Data Processing Agreement (UD-AIDP-01), which governs the transmission of AI Interaction Data to third-party model service providers and its processing and which you confirm when registering;

(c)the Uooda Subscription and Billing Terms (UD-ARS-01), which mainly govern the price and billing of auto-renewing subscriptions, the scope of benefits, renewal, cancellation and refunds, and which you separately tick to confirm when purchasing an auto-renewing subscription; you do not confirm that Agreement when purchasing a 30-Day Pass or a Points Pack, the commercial rules of those one-off payment products being set out in full in Chapter 8 of this Agreement, with the order of precedence described in Section 1.3;

(d)the Uooda Companion Creation and Voice Cloning Agreement (UD-VRC-01), which governs custom companions, voice cloning and the processing of biometric information, and which you separately agree when you use that feature.

1.3Order of precedence: where an annex and the body of this Agreement differ on the same matter, the following order applies:

(a)on the processing of personal information and authorisation for AI data, the relevant annex prevails within the scope it governs;

(b)on the billing, renewal, cancellation and refund of auto-renewing subscriptions, the Subscription and Billing Terms prevail;

(c)on the price, benefits, quota, validity period, restoration and refund of 30-Day Passes and Points Packs (together, “one-off payment products”), Chapter 8 of this Agreement prevails. You do not confirm the Subscription and Billing Terms when purchasing those products, and the provisions of that Agreement on automatic renewal do not apply to them; where that Agreement, an in-app description or a campaign page differs from Chapter 8 of this Agreement, Chapter 8 prevails in respect of one-off payment products, except that where a campaign page sets out specific promotional conditions, the campaign page prevails as to the promotion;

(d)on all other matters, the body of this Agreement prevails.

1.4If you obtain this app through an app store, you must also comply with the applicable terms of that store (for the Apple App Store, the Apple Media Services Terms and Conditions; for Google Play, the Google Play Terms of Service). Chapter 19 contains additional terms applicable to distribution through app stores.

1.5Service Regions: we provide this app and the service through the Apple App Store and Google Play in the following countries and regions (“Service Regions”): the United States, Canada, Australia, New Zealand, Singapore, the Philippines, Japan, Korea, the Taiwan region of China, Hong Kong, China, Thailand, Malaysia, Indonesia, Mexico, Colombia, Argentina, Chile, Peru and South Africa. The list above describes the scope in which we plan to provide the service and does not constitute a commitment that the service is or will remain available in any particular region. Whether a region is open for download, registration and purchase at any given time depends on the listing status of the local app stores and local regulatory conditions, and is determined by what the app stores and the in-app pages actually display; the inclusion of a region in this list does not mean that all features or all products are available in that region.

1.6Use outside the Service Regions: countries and regions outside the list above (including Macao, China, mainland China, the member states of the European Union and the United Kingdom) are outside the scope of our service. If you download or use this app through other channels, we will still provide the service to you under this Agreement, but we have not performed local data processing registration, appointed a local representative or agent, registered for content grading or complied with other territorial compliance obligations in those regions, and we do not assume those obligations because you use the service there. You should decide for yourself whether to use the service, in compliance with local law. The regional supplementary provisions in Chapter 20 apply only after the relevant region is actually open for the service and the app has been listed in its app stores; until then those provisions do not constitute a commitment by us to the relevant regulators.

1.7In some markets certain products may be delayed or temporarily withdrawn because of app store review, payment channel requirements or local regulatory requirements. The products actually available and their prices are those displayed on the in-app purchase page. We may also add or remove a region within the list of Service Regions above. Where a region is removed, paid benefits you purchased before the removal are performed under the original terms until the relevant benefit expires; where performance is objectively impossible, we handle the matter in the manner described in Section 15.5.

1.8Terminology: so that this Agreement uses the same terms as the app, the following terms refer to the same thing in this Agreement, in the app interface and in the English version, and are not to be interpreted differently because of differences in wording:

(a)“companion” (Chinese 伙伴): a virtual conversational character in this service, whether preset by us or created by you, generated and driven by artificial intelligence models. The app interface also calls it a “character”, an “exclusive companion” or a “custom companion”; this Agreement uses “companion” throughout. A companion is not a real person and has no real personality, consciousness or emotions;

(b)“custom companion”: a companion that you name, whose persona you define, whose avatar you upload and for which you may optionally configure voice cloning. The entry point in the app is “Create your companion”; using that feature requires separately agreeing to the Companion Creation and Voice Cloning Agreement (UD-VRC-01);

(c)“points” (unit: pts): the unit of account used in the app to offset feature consumption. The app interface also calls them “pts”;

(d)“quota”: the points limit consumable within a subscription billing period, namely the “maximum usable amount”, determined per billing period and lapsing at the end of that period. It is the ceiling on the amount you may use in that period; it is not a quantity of points that we must deliver to you, that you have purchased or that you own. The specific rules are in Section 8.2.1. The app interface also calls it “quota” or “quota limit”;

(e)“points that never expire”: the points granted once at registration, together with the points contained in any Points Pack you purchase. Points that never expire do not lapse on expiry or cancellation of a subscription. The app interface describes them as “points that never expire”; the regional exception for the Japanese market is in Section 8.4.1;

(f)“Points Pack”: a one-off, non-renewing top-up of points, offered in several sizes, with the amounts and prices of each size as displayed on the purchase page. In this Agreement, “Pack” and “Points Pack” have the same meaning;

(g)“monthly subscription”: a PLUS or PRO subscription that renews automatically each month and may be cancelled at any time;

(h)“30-Day Pass”: a membership option with a fixed term of 30 days (720 hours from successful payment), paid once and not renewing automatically, classified by app stores as a Non-Renewing Subscription;

(i)“Subscription Center”: the page in the app used to view and manage subscriptions, quota, points records and orders;

(j)“voice cloning”: the feature that generates a dedicated voice model from voice samples you provide so that a companion can read text in that voice;

(k)the references in this Agreement to “AI reply”, “live call”, “voice input”, “voice to text”, “read aloud”, “photo scan”, “photo message”, “group chat”, “translate” and “proactive message” correspond to the app features of the same names, and their billing rules are set out in Section 8.3;

(l)“reverts to FREE” is displayed in the app as “Reverts to FREE on expiry”; “unused quota does not carry over” is displayed as “unused quota does not carry over”; the Subscription Center page also displays the relevant dates as “Valid until” and “Next renewal”. Those interface texts have the same meaning as the provisions of this Agreement.

Chapter 2 Description of the Service

2.1Uooda is a virtual companionship and AI conversation application based on artificial intelligence technology, offering text chat, live calls, speech synthesis, photo scan, companion browsing, custom companions and other features.

2.2All companions in the service are generated or driven by artificial intelligence models. They are not real persons and have no real personality, consciousness, emotions or memory. Any opinion, emotion or remembered content expressed by a companion is algorithm output.

2.3The service is provided for entertainment, companionship and language practice only, and does not constitute psychological therapy, medical diagnosis, legal advice, financial advice or any other professional service. For those matters, please consult a suitably qualified professional.

2.4The service is provided as it actually is, as updated and as presented. We may add, modify, restrict or discontinue features, and will comply with the notice obligations in Chapter 15.

2.5The availability of the service may be affected by factors such as your device, operating system version, network environment and the status of third-party services.

2.6The service is for individual consumers only. Without our written consent, you must not use the service for commercial operations, agency operation, bulk account management or other profit-making activity directed at third parties.

Chapter 3 Eligibility, Registration and Accounts

3.1You must satisfy all of the following conditions in order to use the service:

(a)you are at least 18 years old and have reached the age of majority prescribed in your country or region; where the two differ, the higher applies. As regards our Service Regions, as at the date of this Agreement the age of majority is 19 in Canada and Korea, 20 in New Zealand and Thailand, 21 in Singapore, and 18 elsewhere; in some states of the United States the age of majority is higher than 18, in which case the law of that state applies;

(b)your age is assessed by reference to the country or region you enter and confirm at registration. During registration we verify your date of birth against the statutory age of majority for that country or region, and registration cannot be completed below that age; the country or region may be changed in settings, and the verification is repeated for the new region;

3.1.1country or region at registration: we preselect a country or region for you based on the IP location, and you may change it. That choice determines the applicable regional supplementary provisions (Chapter 20), the price zone for paid products and the age verification standard under this Section. If, after changing your country or region, you no longer meet the applicable age requirement, we may suspend the account under Section 3.6;

(c)you have the legal capacity to enter into a binding contract;

(d)you are not located in a country or region subject to comprehensive sanctions or embargo by the United States government, and you are not on any United States government list of prohibited or restricted parties.

3.2Age assurance and handling of minors:

(a)the service is not directed to anyone below the age of majority prescribed in their country or region (which is not lower than 18). We do not knowingly collect personal information, including biometric information such as voiceprints, from anyone below that age; this service does not provide for an exception based on guardian consent.

(b)even with the consent of a parent or other guardian, users below the age of majority prescribed in their country or region may not register for or use the service, that age being not lower than 18. We do not accept or recognise any consent given by a guardian on behalf of a minor, and we do not offer a parental consent mechanism.

(c)if we learn, whether through a report, an age check or otherwise, that an account is used by a minor, we will immediately suspend the account, stop processing the personal information relating to it, and delete the account and the related data (except where retention is required by law). Any paid subscription and points under that account lapse from the date of suspension, and amounts paid are not refunded unless mandatory applicable law requires a refund.

(d)if you become aware that a minor is using this service, please tell us in the manner described in Chapter 21.

3.3You undertake to provide true, accurate and complete information at registration and to update it promptly when it changes. You bear the consequences of information you provide that is inaccurate or incomplete.

3.4Your account is for your personal use only. You must not sell, transfer, lend or share your account, or allow any third party to use the service through your account. You are responsible for all activity that occurs under your account.

3.5You should keep your account credentials safe. If you become aware of any unauthorised use of your account, please notify us immediately in the manner described in Chapter 21. Until we receive such notice, you remain responsible for activity under your account.

3.6We may suspend or terminate your account, or restrict some features, in the following circumstances:

(a)you breach this Agreement or its annexes;

(b)you provide false registration information or impersonate another person, including circumventing age limits;

(c)your use is suspected of being unlawful, or may cause harm to others, to us or to the public;

(d)compliance with laws, regulations, court orders or requests from competent authorities requires it;

(e)it is necessary to protect the security of the service, other users or the public.

3.7Account closure: you may initiate closure in “Settings” in the app. After closure you will no longer be able to sign in to that account, and the related data is handled in accordance with Chapter 7 of the Privacy Policy. Please note:

(a)closing your account does not automatically cancel a subscription you took out through an app store; you must cancel the subscription separately under Chapter 8 of the Subscription and Billing Terms, failing which the subscription will continue to be charged;

(b)on closure, the quota and points that never expire in your account lapse at the same time, are not refunded and cannot be transferred;

(c)if you register again after closure, this is treated as a new account, and the previous conversation records, companions, points and benefits are not restored.

3.8If you object to action taken in respect of your account, you may appeal under Section 9.4. We will review the matter and reply within a reasonable period. An appeal does not affect temporary measures we take as required by law.

Chapter 4 Personal Information and Privacy

4.1We collect, use, store, share and protect your personal information in accordance with the Privacy Policy, which forms part of this Agreement.

4.2The text, voice and images in your interactions with companions constitute “Interaction Data” as defined in the AI Services and Data Processing Agreement, and their transmission to third-party model service providers and processing are governed by that Agreement.

4.3You understand and agree that the technical implementation of the AI features requires your input to be transmitted to third-party model service providers for processing, failing which no reply can be generated. That transmission is an integral part of providing the service and does not constitute a separate sale or sharing of your personal information.

4.4We do not sell your personal information to third parties. We do not sell or share “personal information” as defined in the California Consumer Privacy Act and its amendments (CCPA/CPRA); see Chapter 10 of the Privacy Policy.

Chapter 5 Specific Statements on AI-Generated Content

5.1You expressly acknowledge that the conversations, voice and other content in the service are generated by technologies such as large language models and speech synthesis models. Subject to current technical limitations, AI output may have the following characteristics:

(a)factual error: generating inaccurate, fabricated or misleading information;

(b)inconsistency: expressing contradictory content in different conversations;

(c)inappropriate content: despite the content safety measures we have deployed, output may still differ from your expectations or make you uncomfortable;

(d)limits of simulated emotion: a companion's “emotional expression” is an algorithm's simulation of human language patterns; it does not constitute real emotion, nor a promise, diagnosis or assessment in respect of you;

(e)value bias: model output may reflect statistical tendencies in its training data and does not represent our position.

5.2You should not rely on AI output as a basis for facts, professional advice or decisions. Decisions you make in reliance on AI output, and their consequences, are yours. AI output does not constitute medical, psychological, legal, tax, investment or any other professional advice, nor confirmation of any fact.

5.3We do not warrant that AI output will meet your particular needs, match your expectations, or be free of content that makes you uncomfortable. If you encounter inappropriate output, you may tell us through the feedback channel in the app.

5.4Labelling of AI content: we apply labels, tags, watermarks, statements or machine-readable metadata to AI-generated content to indicate that it was generated by artificial intelligence, with machine-readable metadata to the extent technically feasible. You must not remove, alter, conceal or otherwise circumvent those labels, or present AI-generated content as the work of a real person or as a record of real events.

5.5Notice on emotional dependence: AI companionship products may give rise to emotional dependence, intensify loneliness, or reinforce mistaken beliefs about the reality of companions, their emotions and their memory. Please keep reasonable expectations, manage the time you spend, and understand that a companion's memory, preferences and “care” are programmatic output and may change or be lost as models are updated, as context length limits apply or as data is cleaned up. If you experience emotional distress, anxiety, depression or thoughts of self-harm, please stop using the service immediately and seek professional help, or contact local crisis resources as described in Section 6.3.

5.6Scope and necessity of content moderation: we use automated systems to run safety checks on the content you send (text, images and text transcribed from voice) and on AI-generated replies. Those checks are performed automatically, without item-by-item human review. They are an integral part of generating a reply, are carried out within the same processing flow as model inference, and are not charged separately.

5.6.1Handling of failed checks: where the content you send does not comply with Section 9.1, the Companion Creation and Voice Cloning Agreement or applicable law, the system blocks that request. The AI companion does not respond and no reply content is generated; the app may display only a fixed notice, which does not constitute an AI reply. Where an AI-generated reply fails the check, we likewise prevent that content from being sent.

5.6.2Mistaken blocking and review: such checks may produce mistaken results, including blocking lawful content or allowing infringing content through. Where a check fails and no reply is generated, no points are consumed under Section 8.3(a). You may request a review under Section 9.4; we will examine the content of that request only where you apply for a review or where we cooperate with an investigation by a competent authority as required by law.

5.7You must not use the service to generate or disseminate false information, deepfakes, impersonation of others, manipulation of public opinion, or to circumvent identity verification.

Chapter 6 Safety Interventions and Emergency Situations

6.1To reduce risk, the service includes safety intervention mechanisms. Where we detect content that may involve self-harm, suicide, violence, abuse or other emergency risk, we may take one or more of the following measures: displaying safety notices and helpline resources, adjusting the conversation strategy, restricting certain features, or temporarily freezing the account.

6.2Emergency contact (optional): you may voluntarily provide the email address of one emergency contact in Settings. That address is used in only two situations: (a) where the account has been protectively frozen by a safety mechanism and you apply to have it lifted, we send a verification code to that address in order to verify you; (b) where you expressly ask us to help you get in touch, we contact that contact in the manner you specify. Apart from those situations, we do not automatically send notices to that contact because a system has detected risk, and we do not disclose the content of your conversations to it. This feature is a best-efforts auxiliary measure: we do not guarantee that the contact can be reached, and it does not constitute emergency rescue. If you have not provided a contact, we will not contact any third party on our own initiative. See Section 2.1(e) of the Privacy Policy for how the relevant information is handled.

6.3We are not an emergency rescue service: we cannot dispatch rescue and cannot guarantee a real-time response. If you or another person is in immediate danger, please contact your local emergency services at once. The app provides a list of hotlines and support resources for some regions for reference only; we are not responsible for its accuracy, availability or currency.

6.4The mechanisms described in Section 6.1 are auxiliary, best-efforts safety measures. They do not constitute any guarantee, guardianship or warranty by us in respect of your physical safety or that of any third party, nor do they constitute medical or psychological intervention.

6.5Where a feature is restricted because a safety mechanism has been triggered, you may apply for a review during the restriction period by following the prompts in the app. We will deal with it as soon as practicable after verification.

Chapter 7 Custom Companions and Voice Cloning

7.1The custom companion features (including companion naming, persona settings, avatar upload and voice cloning) are made available according to your membership tier; the exact scope available is as displayed in the app. Before using them you must enter into the Companion Creation and Voice Cloning Agreement (UD-VRC-01).

7.2Voice cloning requires you to record and upload a voice sample. The sample is used only to generate your dedicated voice model. The time limit for deleting the original voice sample follows the written retention schedule in Section 2.5.2 of the Privacy Policy and Section 2.3 of UD-VRC-01, and original voice samples are not included in our data backups.

7.3Biometric information: in some jurisdictions (including Illinois, Texas and Washington in the United States), a voiceprint may constitute a “biometric identifier” or “biometric information”. Before collection, we will inform you in writing (through a separate consent screen in the app) of the following three matters and obtain your separate written consent (given by ticking a box): (a) the specific type of biometric identifier processed, namely your voice sample and its voiceprint features; (b) the specific purpose of processing; (c) the retention period and destruction schedule. Collection does not begin until that notice has been given. The content of that notice is set out in Sections 2.2 and 2.3 of UD-VRC-01. That notice does not constitute delivery to you of the voiceprint data itself; if you wish to inspect a copy of the personal information we hold about you, please exercise your rights under Section 9 of the Privacy Policy.

7.4You must not use the voice cloning feature to clone another person's voice unless you have obtained that rightholder's clear, verifiable written authorisation. You must not use a cloned voice to impersonate, defraud, harass, create non-consensual content, conduct political propaganda, or for any unlawful purpose.

7.5You must not create a companion that contains any of the following:

(a)impersonates a real person or a public figure, or uses their name, likeness or voice in a way sufficient to make others mistake the companion for a real person;

(b)involves the sexualisation of minors, violence, hatred, discrimination or other unlawful content;

(c)has a name, avatar or persona that could reasonably be mistaken for our official account, an official companion or an official statement of ours;

(d)infringes another person's intellectual property rights, rights of likeness, right of publicity, privacy or other lawful rights and interests.

7.6A custom companion and its associated data may be used only within your own account. You must not extract, export, copy or disseminate that data, or use it for any purpose outside the service.

7.7Nature of companions: companions in the service fall into two categories, namely custom companions that you create and configure, and preset companions that we have configured for you to choose from (including, without limitation, the system roles we have configured). Both categories are the operating vehicle of a feature we provide in the service, generated and run by our systems. They are not your digital assets or virtual property, nor are they transferable, inheritable or reclaimable rights; and your creating or using a companion does not place us under any duty of custody, maintenance or restoration in respect of any particular companion instance. What you hold under this service is the right to use the companion features while your membership is valid. That right is not tied to any particular companion instance, and the recycling, adjustment or retirement of any instance does not affect your continued exercise of that right.

7.7.1Recycling of idle companions: if you have taken no action in respect of a custom companion for 30 consecutive days, we may recycle that companion instance and its associated data. Actions include chatting with the companion by text or voice and editing that companion's role settings; any one such action restarts the 30-day period. The scope of recycling covers the companion instance, its voice model and timbre, avatar, role card, and the chat history, memories and conversation understanding between you and that companion. Once recycled, the instance cannot be restored and we no longer keep its associated data.

7.7.2Consequences of recycling: recycling does not deprive you of the rights described in Section 7.7. (a) You may re-create a companion at any time while your membership is valid; we allocate a new instance and regenerate the timbre, and re-creation is free of charge; (b) ownership of the persona text you entered for the companion, the images you uploaded and the voice you recorded is governed by Section 10.3, and once the vehicle has been recycled we no longer keep that content; (c) recycling does not give rise to a refund and does not extend the term of any purchased entitlement. We may give notice before recycling through in-app messages or otherwise, but we do not guarantee delivery; failure to receive a notice does not affect the validity of the recycling.

7.7.3Adjustment of preset companions: preset companions are configured and operated by us as a whole and are not content created or customised by you. In order to improve the product, meet content safety requirements, accommodate changes of technology or model providers, update artwork and voice assets, correct configuration errors, or adjust our operating strategy, we may adjust, update, replace or retire their appearance (avatar, standing art, look and visual presentation), timbre (voice model, pronunciation and speaking style), persona (name, age, background, personality, manner of speaking and relationship setting) and the features provided. Where an adjustment does not change the fundamental nature of the service and does not materially reduce the entitlements corresponding to the consideration you have paid, we may implement it directly without separate notice, and it does not constitute an amendment of this Agreement or a breach by us. Where an adjustment materially reduces core entitlements within a period you have paid for, we will give advance notice under Section 8.17.3, subject to the limits set out in Section 8.17.5. Such adjustments do not affect the ownership and retention of your existing chat history, memories and conversation understanding, but once a preset companion is retired you can no longer continue a conversation with it. We do not owe any obligation to keep the appearance, timbre or persona of a preset companion unchanged in perpetuity.

7.8Storage costs and risk control: to control storage costs and reduce the risk of holding data over the long term, we may, where an account has been inactive for a long period, clear chat history, memories and the conversation understanding a companion has formed in conversations, and release the related voice timbres. In that event we retain your account, points, order records and any companion instances not recycled under Section 7.7 (name, persona, avatar); chat history and memories cannot be restored. This Section describes an operating measure of ours; it does not constitute a commitment that we will carry out a clean-up within any particular period, and it does not affect the term of any paid entitlement.

7.9We may carry out safety reviews of custom companions and their associated content. Where a violation is found, we may deal with it under Section 9.2.

7.10Unified approach to data retention: the retention periods and deletion rules for conversation and account information, server and security logs, de-identified data sets, acceptance records, account-deletion traces and backup copies are uniformly governed by the four retention tiers in Section 7 of the Privacy Policy: 12 months (logs, minimum account-deletion traces, monthly backups and the trigger line for inactivity clean-up), 24 months (de-identified corpora and aggregate statistics), 3 years (risk-control and dispute files) and 7 years (transaction ledgers, acceptance records and annual backups). Where this Agreement and the Privacy Policy differ, Section 7 of the Privacy Policy prevails.

7.11Understanding and memory in conversations: so that a companion stays coherent across later conversations and its replies fit your way of expressing yourself and your situation, our systems use the content of your conversations with a companion to form information that the companion can refer to (the “conversation understanding”), such as personal circumstances, preferences, recent events and interaction style you mention in conversation. Conversation understanding is distinct from chat history and memories: chat history is the original content exchanged between you and a companion, memories are the statements and key points you make in conversation, and conversation understanding is information the system compiles from them for the companion to refer to in later conversations. Conversation understanding is formed automatically by the system in the course of conversation, may be inaccurate, and is updated or replaced as new conversations take place; it is not a determination about your identity, eligibility, ability or reputation, and we do not use it to evaluate, score or classify you, or to make decisions that produce legal effects or other similarly significant effects. Conversation understanding is used only to provide the service to you, is not provided to third parties for their own purposes, and is not used for advertising targeting, credit assessment or commercial promotion. To provide the service, that information may form part of the conversation context and be transmitted with requests to the model providers listed in Section 5.2 of the Privacy Policy, solely for generating replies and for content safety checks (see Section 5.6 and Section 2 of the AI Services and Data Processing Agreement). You may at any time delete your conversation history with a companion, and the conversation understanding formed from it, through “Delete chat history and AI memory” in the app; basic profile information you voluntarily provide in Settings (nickname, gender, date of birth, interests) is not deleted by that operation, and you may amend or clear it yourself.

Chapter 8 Membership, Points and Payment

8.1Membership tiers: the service offers free basic features and paid membership. The names, number and entitlement boundaries of paid tiers are determined by us; we currently offer two tiers, PLUS and PRO, and we may add, merge, rename or discontinue tiers under Section 8.17. The quota limit (maximum usable amount) and the feature permissions of each tier are as shown on the purchase page and in the in-app description of entitlements. Some features have a minimum tier requirement; the specific threshold is as displayed in the app and may be adjusted under Section 8.17.

8.2The points system (two-pool structure): the points in an account consist of two parts, which are accounted for separately and expire separately. The subscription quota operates on a “maximum usable amount” basis: for each billing period we provide a cap on the points you may use, and you use features within that cap, rather than purchasing a fixed number of points.

(a)Subscription quota: a cap set per billing period, which expires at the end of the current subscription period and is neither carried over nor converted into cash. The cap is determined by your membership tier and price region and is as shown on the purchase page;

(b)Points that never expire: including the one-off points granted at registration and the points contained in any Points Pack you purchase. They do not expire when a subscription expires or is cancelled, nor are they reset when your membership tier changes. Except for the regional exception in Section 8.4, other provisions of this Agreement or requirements of law, points that never expire remain valid indefinitely;

(c)Order of deduction: when points are consumed, the subscription quota is deducted first, and points that never expire are deducted only where the quota is insufficient;

(d)Points may be used only to offset feature consumption within the service. They have no monetary character, cannot be exchanged for cash, transferred or given as a gift, cannot be combined across accounts, and do not constitute a claim by you against us.

8.2.1The maximum usable amount principle: what a subscriber purchases is membership, and the right to use the features within the quota limit for the current period, and not a fixed number of points. Accordingly:

(a)the price you pay is determined by membership tier and billing period, not by a number of points. The quota limit is the maximum amount that may be consumed in that period; it is not a number of points that we must deliver to you, that you have purchased or that you own, and it does not constitute a claim by you against us or a divisible property interest;

(b)the amount actually consumed is for you to decide and may be zero or may reach the limit. Consuming less than the limit does not mean that we have under-performed, and gives rise to no discount, refund or conversion into cash, nor to points being carried over to the next period or exchanged for other entitlements;

(c)the quota limit does not guarantee any number of uses, duration of use or number of words. The consumption rates and billing units of individual features may be adjusted (Sections 8.3, 8.3.1 and 15.1), and the same limit may buy different amounts of use at different times;

(d)we may adjust the quota limit of each tier (Section 15.1). An adjustment does not apply retroactively to a billing period that you have paid for and that is still running; during that period the limit published at the time of purchase applies, and on renewal the limit published at that time applies. If you do not accept an adjustment, you may stop renewing at the end of the current period, or cancel the subscription under Section 8 of the Subscription and Billing Terms;

(e)the subscription quota is not a prepayment, a stored-value balance or a prepaid card balance. To the extent permitted by applicable law, the subscription quota is not administered as a prepaid payment instrument or a stored-value account, and holding quota does not give you a right to repayment from us; Points Packs in the Japanese market are additionally subject to Section 8.4.1;

(f)the quota limit, the amount consumed and the remaining available amount are determined by server records, and you may view them in the Subscription Center at any time. If you disagree with those records, you may request a review under Section 9.4;

(g)this Section does not exclude or limit any right of yours under applicable law that cannot be waived. Where a mandatory local rule imposes other requirements in respect of the subscription quota, we comply with that rule (Section 8.10.3).

8.3Points consumption rates: the following features consume points per use, per image or per unit of time, at the rates published on the “Subscription Center → Points” page in the app. No points are consumed for a request that fails the content safety check under Section 5.6 and for which no reply is generated:

(a)text conversation: charged only where the AI generates a reply; the text messages you send yourself do not consume points;

(b)messages initiated by the AI: messages that a companion sends on its own initiative, such as a proactive greeting, a scheduled wish or a plot development, are charged on the same basis as messages you initiate;

(c)image recognition: charged per image;

(d)speech recognition (speech to text): charged per use;

(e)read-aloud (text to speech): charged per use; where the same passage is replayed and a cache hit occurs, no further charge is made;

(f)translation: charged per use;

(g)real-time voice calls: charged by duration and pro-rated by the minute, settled in a single charge when the call ends;

(h)group chat: each reply sent by each companion is charged separately, on the same basis as a one-to-one chat.

8.3.1We may adjust the rates and the billing method. An adjustment does not apply retroactively to consumption that occurred before it, and we will give advance notice under Section 15.1. If you disagree with a particular charge, you may request a review under Section 9.4; we will reply after checking the server-side transaction record.

8.4Points Pack (the “Pack”): a Pack is a one-off top-up of points, offered in several tiers by face value, the number of tiers, face values and prices being as shown on the purchase page. A Pack may be purchased only while you hold a valid paid membership (including during the term of a monthly subscription or a 30-Day Pass). Points in a Pack are credited as points that never expire and do not lapse when a subscription is cancelled or expires; a Pack only increases your points balance and does not unlock any membership-only feature.

8.4.1Regional exception (Japan): under Japan's Payment Services Act (資金決済法) and its rules on prepaid payment instruments, the points contained in a Pack offered in Japan have a validity period running from the date of purchase, the specific period being clearly displayed on the purchase page; any part unused when that period expires lapses and is not refunded, converted into cash or carried over. Pack points in service regions other than Japan have no validity period. If Packs are not currently available in the Japanese market, whether they appear on the purchase page governs.

8.4.2Cross-border purchases: the regions in which a Pack may be purchased, the currency of pricing and the points face value are determined by the app store storefront you are in. Because prepaid payment instrument, gift card and stored-value rules differ between countries, the same Pack may have a different validity period or face value in different regions, or may not be purchasable there.

8.4.3Price and settlement: the price of a Pack is as shown on the purchase page and includes applicable taxes (collected and remitted by the app store under its own rules); the currency and amount actually settled are as shown on the app store's confirmation page. Face values and prices may differ between price regions and storefronts, and a given face value may not be offered in some regions; such differences do not constitute price discrimination, nor a most-favoured-price or lowest-price commitment. The conditions of promotions, bonus points or discounts are as stated on the campaign page.

8.4.4No auto-renewal, no cancellation needed, no re-issue on restore: a Pack is a one-off, consumable product. It does not renew automatically, gives rise to no subsequent charge, and needs no cancellation after purchase. Because it is a consumable, the app store does not treat it as eligible for “Restore Purchases”, and we will not credit the points for the same purchase twice; if you change device or reinstall the app, your points balance is retained with your account, as determined by server records.

8.4.5Completion of delivery and no refunds: a Pack is digital content delivered immediately. When you complete payment, the corresponding points are added to your account's points balance and are immediately usable, and our delivery obligation under the Pack is performed at the same moment. Accordingly, once a Pack has been purchased and credited, we do not accept returns or process reversals, and we do not discount, convert into cash or exchange for other products any unused part; where the credited points have been consumed in whole or in part, the basis for a refund is weaker still. This Section does not exclude the rights listed in Section 8.10.3 that cannot be excluded under applicable law, nor does it affect any handling of an individual transaction by the app store under its own policies: where the store makes a refund, we claw back the corresponding points under Section 8.10(b).

8.5All payments are made through in-app purchase in an app store (Apple App Store or Google Play). We do not directly collect or store your full payment card number in the app. Your purchase is also subject to that app store's terms.

8.6Prices are as shown on the purchase page and include applicable taxes (collected and remitted by the app store under its own rules). We may display prices in different currencies on the purchase page; the currency and amount actually settled are as shown on the app store's confirmation page. The price of the same item may differ between countries or regions and between price regions.

8.7Auto-renewing subscriptions and one-off products: the PLUS and PRO monthly subscriptions renew automatically by default, and at purchase you must separately tick to accept the Subscription and Billing Terms (UD-ARS-01), whose billing, renewal, cancellation and refund rules govern. The 30-Day Pass and Points Packs are one-off products: they do not renew automatically, give rise to no subsequent charge, and require no acceptance of those Terms at purchase; their rules are set out in Sections 8.4 and 8.8, and refunds are handled under Sections 8.9 and 8.10. The three product types do not substitute for one another: purchasing a 30-Day Pass or a Pack does not constitute a subscription; cancelling a subscription does not refund a 30-Day Pass, does not extend its term, and does not affect points already credited as points that never expire.

8.830-Day Pass (fixed 30-day term, no auto-renewal): the 30-Day Pass is offered in versions by membership tier, currently a PLUS and a PRO version, as shown on the purchase page. Its term is 720 hours (30 days) from successful payment, not calculated by calendar month; it is paid once, does not renew automatically and ends on expiry. During its term the entitlements are the same as those of a monthly subscription of the same tier, and the points quota for the period is credited in one go at purchase. The product is what app stores call a “non-renewing subscription”; it may be purchased repeatedly, without limit on the number of purchases. A 30-Day Pass gives rise to no automatic charge; the provisions of this Agreement on auto-renewal, free trials and cancellation do not apply to it, and the treatment of your tier on expiry is governed by Section 8.15.

8.8.1No cancellation needed: the 30-Day Pass is a one-off, fixed-term product. There is no automatic renewal and no “cancel subscription” action; it ends automatically on expiry without any action on your part, and we will not charge again for that product on expiry.

8.8.2No free trial: the 30-Day Pass has no free trial period. Where the purchase page also offers a promotional price, its conditions are as stated on the campaign page, and a promotion does not change the fixed term or the non-renewing nature described in this Section.

8.8.3Expiry and repurchase: when the term expires, your membership reverts to FREE (Section 8.15), unused subscription quota lapses, and points that never expire together with any companion instances not recycled under Section 7.7.1 are retained. You may purchase again at any time; a further purchase is on the price and entitlements published at that time, and we do not guarantee continuation of the previous price, quota limit or promotional terms.

8.8.4Restoration: app stores do not treat the 30-Day Pass as a non-consumable that can be restored across devices, so it is not rebuilt through the store's “Restore Purchases”. If you change device or reinstall the app, you may use “Restore Purchases” in the app or contact us, and after verifying the order number we will restore the remaining part of that purchase that is still valid; a purchase that has expired or been refunded cannot be restored, and restoration itself is free of charge.

8.8.5Coexistence with a subscription: if you purchase a monthly subscription while a 30-Day Pass is still valid, the entitlements do not stack, offset or extend one another: your membership tier is that of the higher of the two, the terms run separately, the subscription's automatic renewal is unaffected by the 30-Day Pass, and the expiry of the 30-Day Pass does not terminate the subscription.

8.8.6Usage restrictions: a 30-Day Pass may be used only by the account that purchased it. It may not be transferred, resold or shared with others, and is not available for corporate or group bulk purchase.

8.9Refund decisions rest with the app store: all payments for the service are made through the app store, which collects the price. Whether to refund, the amount refunded and the method of refund are decided independently by that store under its refund policy and applicable law; we have no power to decide or to initiate a refund on its behalf, and we make no promise or guarantee that any particular transaction is refundable. If you disagree with the store's handling, you should raise it with the store. Where the store does process a refund, the corresponding entitlements are handled under Section 8.10; that handling is our implementation of the store's outcome, does not constitute a separate refund obligation on our part, and does not constitute our acceptance of the refund request.

8.10Treatment of entitlements once a refund takes effect: once the app store confirms a refund, the corresponding entitlements are handled under the following rules. Those rules describe where entitlements rest after a refund occurs; they do not constitute our consent to the refund itself, nor a commitment as to what is refundable:

(a)refund of a membership subscription: your membership reverts to FREE immediately when the refund takes effect, with no grace period; subscription quota not yet used under that subscription lapses at the same time; subscription quota you actually consumed before the refund is not refunded, replaced or discounted; where such consumption and the refund request are markedly close in time, or any circumstance listed in Section 8.13 exists, we handle it under Section 8.14;

(b)refund of a Points Pack: when the refund takes effect we claw back the points that never expire contained in that Pack, down to a balance of zero. Any shortfall is not extinguished by the reduction to zero; we reserve our rights to claim that part in accordance with law, and whether we do so is at our discretion having regard to the circumstances. The services corresponding to points already consumed have actually been provided and do not become refundable again by reason of the refund;

(c)refund of a 30-Day Pass: the membership entitlements under that purchase end immediately when the refund takes effect, and the remaining term is not compensated;

(d)the foregoing does not affect consumer rights you hold under applicable law that cannot be waived.

8.10.1Cancellation and refund are two different things: cancellation (also called unsubscribing) means stopping the automatic charge for subsequent periods; you may do it yourself in the app store at any time, without giving reasons and at no cost, and its effect is described in Section 9 of the Subscription and Billing Terms. A refund means asking for the price already paid to be returned, and the decision rests with the app store (Section 8.9). Cancellation does not produce a refund, and the charge for a period already paid is not returned because of cancellation; nor does a refund automatically cancel the subscription, which you must still cancel separately, failing which subsequent periods will still be charged. Where this Agreement uses “cancel” or “unsubscribe”, it means stopping subsequent charges and does not imply the return of any price.

8.10.2Immediate delivery and exclusion of withdrawal without cause: the paid products under this service are all digital content, delivered immediately on completion of payment and provided from that moment: membership takes effect immediately, subscription quota is immediately usable, and Pack points are immediately added to the balance, with no waiting period in any case. Under the consumer protection laws of most service regions, the right of withdrawal without cause or a cooling-off period does not apply to digital content that the consumer has consented to and whose provision has begun. The purchase page gives notice that such products are delivered immediately and that returns without cause do not apply once provision has begun; by confirming a purchase on the purchase page you indicate that you are aware that such content begins to be provided immediately and agree not to assert a withdrawal without cause in that situation. Situations that the law does not permit to be excluded are governed by Section 8.10.3.

8.10.3Rights that may not be excluded: this Section does not exclude rights that cannot be excluded under applicable law. We act in accordance with that law only in the following situations and only to the extent that law mandatorily requires: (a) the paid product was not actually delivered, or what was delivered differs materially from what the purchase page displayed; (b) the service is unavailable for a prolonged period for reasons attributable to us and we have not remedied it by extending the service or refunding under Section 15.5 or Section 9.10 of the Subscription and Billing Terms; (c) local law provides, for a particular type of product, a right of withdrawal or cooling-off period that cannot be excluded by agreement, and that product is not digital content whose provision has begun. Apart from those situations, prices paid are not refunded.

8.11Price changes: we may change subscription prices and entitlements. A price change does not apply retroactively to a billing period you have purchased and that is still running. Before a new price takes effect we will give advance notice under Section 15.1 and the app store's rules; if you do not agree to the new price, you may cancel the subscription before it takes effect.

8.12Promotions and trials: we may offer discounts or promotional prices. Whether a free trial is offered, its length and its conditions are as stated on the campaign page; we do not currently offer a free trial to all users by default. When a trial period ends, the subscription renews automatically at the price disclosed on the purchase page. Where a campaign page and this Agreement differ, the campaign page prevails as regards promotional matters.

8.13You must not obtain or use paid entitlements by any of the following means:

(a)using a payment method obtained by fraud or theft, or one you are not entitled to use;

(b)exploiting system vulnerabilities, mispricing or settlement errors to obtain entitlements;

(c)maliciously initiating a chargeback, or applying for a refund on false grounds after actually consuming paid entitlements, applying for refunds repeatedly, or using refunds in place of normal purchases;

(d)reselling, renting out or sharing subscription entitlements or points;

(e)repeatedly obtaining a one-off discount, gift or trial through multiple accounts, bulk registration or otherwise.

8.14Where the preceding Section applies, we are entitled to revoke the relevant entitlements, recover unjust enrichment, suspend or terminate the account, and report to payment institutions or law enforcement authorities. Entitlements already consumed and services already provided do not become refundable again by reason of a refund or chargeback; as to any outstanding amount, we reserve our rights under law.

8.15Expiry and downgrade: after a subscription expires without renewal, is cancelled or a refund takes effect, or after a 30-Day Pass ends, your membership reverts to FREE and subscription quota lapses; points that never expire, companion instances not recycled under Section 7.7.1 and order records are retained. After the downgrade, features beyond the FREE tier (such as some companions and some features) are unavailable, and some content already created may no longer be usable or accessible.

8.16General rules for one-off products: in addition to their own provisions, the products under Sections 8.4 and 8.8 are subject to the following:

(a)price and taxes: as shown on the purchase page and the store's confirmation page, including applicable taxes; the price and face value of the same item may differ between price regions and storefronts;

(b)evidentiary effect: orders, charges and points movements are determined by server records, and where they conflict with the store's transaction records the store's records prevail; you may view orders and points records in the Subscription Center;

(c)mispricing and settlement errors: where a system failure, a pricing error or a settlement error causes the transaction price to depart markedly from the normal price, we may cancel that order and refund through the original payment channel, or agree with you on payment of the difference; until the refund or the difference is settled we may withhold or reduce the corresponding entitlements;

(d)improper acquisition: where a one-off product is obtained by using a payment method obtained by fraud or theft, by exploiting a vulnerability or mispricing, by malicious chargeback, or by applying for a refund on false grounds or repeatedly after consuming entitlements, we handle it under Sections 8.13 and 8.14;

(e)dispute resolution: disputes arising from such products are governed by Chapter 17 (Governing Law and Dispute Resolution) and Chapter 13 (Limitation of Liability) of this Agreement;

(f)rights that cannot be waived: this Section does not exclude rights you hold under applicable law that cannot be waived, including statutory rights of withdrawal, cooling-off periods and consumer protection rights (see Chapter 20). Where a mandatory local rule is inconsistent with this Section, we act in accordance with that rule;

(g)market availability: those products are not offered in all service regions. Whether they can be purchased in a given region, and the face values and terms available, are as actually displayed on the purchase page (Sections 1.5 and 1.7);

(h)no refunds: those products are all digital content delivered immediately, and provision begins once payment is complete; after purchase we do not accept returns, do not process reversals, and do not discount, convert into cash or exchange any unused part. Section 8.10 regulates only where entitlements rest after the app store has processed a refund; it does not constitute recognition that those products are refundable, and Section 8.4.5 additionally applies to Points Packs.

8.17Adjustment of the product system and sales rules: to accommodate technology costs, model service pricing, exchange rates and market changes, we reserve room to adjust the product system and sales rules. The following matters are determined by us and may be adjusted, and their current content is as shown on the purchase page, in the Subscription Center and in the in-app description of entitlements:

(a)product types: whether auto-renewing subscriptions, 30-Day Passes, Points Packs and other products are offered, and how each type is combined;

(b)tiers and face values: the number of tiers, the face values, terms and versions of each product;

(c)membership tiers: the number of tiers, their names, entitlement boundaries and feature thresholds;

(d)how quota is determined: the quota limit for each price region and tier, and the method of calculating it;

(e)points consumption rates and billing units: the deduction standard for each feature (per use, per image, per unit of time);

(f)billing periods: the length and the available options of the billing period for auto-renewing subscriptions;

(g)promotions and discounts: the rules, scope and duration of gifts, trials, coupons and bonus points;

(h)sales regions: the opening, suspension and closing of service regions (Sections 1.5 and 1.7).

8.17.1Publication and effect: the adjustments above are published by updating the purchase page, through notices in the Subscription Center or through in-app notifications, and apply to new orders and new billing periods from the effective date published. What the purchase page displays for a particular transaction constitutes the definitive content of that transaction; where commercial terms are inconsistent with the body of this Agreement, what the purchase page displayed for that transaction prevails.

8.17.2No retroactive effect: an adjustment does not apply to a billing period you have paid for and that is still running. During that period the quota limit, rates and entitlements published at the time of purchase apply, and points that never expire already obtained are not reduced by an adjustment.

8.17.3Duty to notify: where an adjustment materially reduces the entitlements corresponding to consideration you have paid, we will inform you at least 30 days before it takes effect through an in-app notification or the email address registered to your account; where law or app store rules require fresh consent, we comply with that requirement.

8.17.4Distinction from the amendment procedure: adjustments to the commercial terms listed in this Section do not constitute an amendment of the body of this Agreement and do not require the amendment procedure in Section 15.1; commercial terms are governed by the purchase page, while the allocation of rights and obligations between us, limitation of liability and dispute resolution are governed by this Agreement.

8.17.5Limits of the power to adjust: the power to adjust under this Section does not extend to the following, which still require amendment under Section 15.1 and fresh consent from you where the law so requires: (a) entitlements already fixed within a period you have paid for, and points that never expire already obtained; (b) consumer rights conferred on you by applicable law that cannot be waived; (c) the substance of Chapter 13 (Limitation of Liability) and Chapter 17 (Dispute Resolution); (d) the purposes and scope of personal information processing (to which the Privacy Policy and the AI Services and Data Processing Agreement apply).

Chapter 9 Rules of Use

9.1You agree to comply with applicable law and this Agreement when using the service, and not to engage in, or assist others to engage in, any of the following:

(a)violating any applicable law, regulation or court order;

(b)creating, uploading, generating or disseminating content involving the sexual exploitation or sexual abuse of minors (CSAM). We have zero tolerance for such content: on discovery we will delete it immediately, terminate the account, and report to the National Center for Missing & Exploited Children (NCMEC) and to law enforcement authorities;

(c)creating or disseminating intimate images or non-consensual intimate content (NCII), including content generated by way of deepfake;

(d)harassing, threatening, stalking or bullying others, or expressing hatred or discrimination on grounds of race, ethnicity, religion, sex, sexual orientation, disability or similar characteristics;

(e)disclosing another person's private information, including doxxing and revealing a home address, telephone number or place of work;

(f)impersonating a real person, a public figure or our staff, or causing others to believe, expressly or by implication, that an AI companion is a real person;

(g)infringing another person's copyright, trademark rights, rights of likeness, right of publicity, trade secrets or other lawful rights and interests;

(h)committing fraud, phishing, pyramid schemes or illegal fundraising, or disseminating malicious code;

(i)accessing, probing or scanning our systems or networks without authorisation, or circumventing payment, age thresholds, content filtering or other safety mechanisms;

(j)reverse engineering, decompiling or disassembling the app, or attempting to obtain source code or model weights;

(k)using crawlers, scripts, bots or other automated means to access, scrape, register for or operate the service in bulk;

(l)interfering with, overloading or attacking the service or its infrastructure, including denial-of-service attacks;

(m)generating false information intended to deceive, including false content concerning elections, public health, financial investment or emergencies;

(n)using the service for military, weapons or surveillance purposes, or in breach of export control and sanctions rules;

(o)using the service to provide, display or disseminate the content of this service to minors.

9.2Where you breach Section 9.1, we may, having regard to the circumstances, take the following measures: deleting or blocking the relevant content, restricting or suspending some features, terminating the account, cancelling unused paid entitlements (unless applicable law mandatorily provides otherwise), reporting to law enforcement authorities, and pursuing legal liability.

9.3In cases falling within Section 9.1(b) and (c), we will preserve the necessary evidence at the same time as deleting the content, and report to the competent authorities as required by law.

9.4Appeals: if you consider that a measure was taken in error, you may appeal within 30 days of receiving the notice through the contact details in Section 21, providing your account information and an explanation. We will review and reply within 30 days of receiving the appeal. An appeal does not affect our taking of interim measures as required by law.

Chapter 10 Intellectual Property

10.1The copyright, trademark rights and other intellectual property rights in the service and all its content, including the software, source code, interface design, interaction logic, brand names, marks, companion appearances, companion personas, timbres, copy, images and audio assets, belong to us or to the respective rightholders.

10.2Except as expressly permitted by this Agreement, you must not copy, modify, create derivative works from, decompile, distribute, sell, rent, lend, sublicense or otherwise exploit any part of the service.

10.3Your content: content you provide by creating custom companions, uploading avatars, recording voice or sending messages (the “user content”) remains owned by you. You grant us a worldwide, non-exclusive, royalty-free, sublicensable licence to store, reproduce, transmit, display, translate and format that user content for the purposes of providing, maintaining, protecting and improving the service, and to use it to generate de-identified statistical data. That licence ends within a reasonable period after you delete the content or close your account, except for copies that must be retained in order to comply with legal obligations, resolve disputes or enforce this Agreement, and aggregate data from which you can no longer be identified.

10.4You represent and warrant that: you hold lawful rights in the user content or have obtained all necessary authorisations; the user content does not infringe any third party's intellectual property rights, rights of likeness, right of publicity, privacy or other rights; and the user content does not violate law or this Agreement.

10.5AI output: to the extent permitted by applicable law, you may use the conversations and voice generated for you by the service for personal, non-commercial purposes. We do not assert copyright in AI output, but we do not warrant that such output is copyrightable or unique.

10.6Copyright complaints (DMCA): if you believe that content on the service infringes your copyright, please send our designated copyright agent a notice meeting the requirements of Section 512(c)(3) of the Digital Millennium Copyright Act, including: identification of the rightholder and contact details, identification of the protected work, the location of the allegedly infringing content, a statement of good-faith belief that the use is unauthorised, a statement that the notice is accurate and that you are authorised to act on the rightholder's behalf (under penalty of perjury), and your signature. Copyright agent: Tao Huang, email hallo.uooda@gmail.com. We designate that agent to receive notices of claimed infringement pursuant to 17 U.S.C. § 512(c)(2). On receiving a valid notice we will promptly remove or disable access to the allegedly infringing content and forward the notice to the uploader, who may submit a counter-notice complying with Section 512(g). We will terminate the accounts of repeat infringers.

10.7Feedback: if you submit feature suggestions, improvement ideas, bug reports or other feedback to us, you agree that we may use that feedback free of charge and without restriction, without paying you remuneration and without any duty of confidentiality. We do not thereby acquire ownership of your user content.

Chapter 11 Third-Party Services

11.1The service relies on or links to products and services provided by third parties, including app stores (Apple App Store, Google Play and other app stores that may be integrated in future), cloud infrastructure, artificial intelligence model services, speech recognition and synthesis services, push services and IP-location services.

11.2Those third-party services are provided by, and are the responsibility of, their respective operators. When using them you must also comply with their terms and privacy policies.

11.3We are not responsible for the availability, security, compliance or conduct of third parties. We are not in breach of contract for service anomalies caused by interruption, change, failure or data breach affecting a third-party service, but we will use reasonable efforts to restore the service or to provide an alternative.

11.4The specific list of third parties and the purposes of sharing are set out in Section 5 of the Privacy Policy and Section 2 of the AI Services and Data Processing Agreement. We may change providers, and will give notice under Section 15.1.

Chapter 12 Disclaimer

12.1To the maximum extent permitted by applicable law, the service is provided “AS IS” and “AS AVAILABLE”. We make no warranty, express or implied, including without limitation any warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, reliability, security, uninterrupted operation or freedom from error.

12.2We do not warrant that: (a) the service will meet all your needs; (b) the service will be uninterrupted, free of delay or free of errors; (c) all defects will be corrected; (d) AI output will be accurate, complete, appropriate or non-infringing; (e) any information obtained through the service is trustworthy; (f) a companion's memories, preferences or persona will remain unchanged at any point in time.

12.3You understand and agree that you use the service at your own risk. Any content you download or obtain from the service is at your own risk, and you are responsible for any damage to your device or loss of data caused by downloading.

12.4Some jurisdictions do not allow the exclusion of implied warranties or the limitation of consumers' statutory rights. Where such law applies to you, the exclusions and limitations above apply only to the maximum extent permitted by law and do not affect rights you hold under law that cannot be waived.

12.5Emotional experience and mental health: you understand and agree that interaction with an AI companion may provoke emotional responses. We do not warrant any particular interactive experience or emotional outcome, and we are not liable for mood swings, emotional dependence, disappointed expectations, psychological discomfort or mistaken beliefs about a companion that arise from your use of the service. The service is not psychotherapy, psychological counselling, crisis intervention or a withdrawal service, and is no substitute for professional help. If you are in psychological crisis or at risk of self-harm, please contact your local emergency services or a crisis hotline immediately (the “local helplines” page in the app lists numbers for some regions), or consult a professional organisation.

12.6Availability: we make no commitment and give no service level agreement (SLA) as to the availability, response time or uptime of the service. Some or all features of the service may be suspended, restricted or terminated for maintenance, upgrades, changes to third-party services, cost reasons or the arrangements of an individual operator.

12.7We do not warrant that a companion will “remember” or “forget” anything. Context length, model updates, data clean-up and safety policies may all cause a companion's memories to change or be lost.

Chapter 13 Limitation of Liability

13.1To the maximum extent permitted by applicable law, we are not liable for any indirect, incidental, special, punitive, exemplary or consequential damages, or for loss of profits, loss of revenue, loss of goodwill, loss of data, business interruption, loss of opportunity, loss of expected benefit, emotional distress or mental distress, arising from any of the following, whether the claim is based in contract, tort, strict liability or any other theory, and whether or not we have been advised of the possibility of such damage:

(a)your use of, or inability to use, the service;

(b)your reliance on information or content obtained through the service;

(c)the conduct of third parties, interruption of third-party services or failure of the internet;

(d)data breach resulting from unauthorised access to or use of our systems (except where we are at fault);

(e)clean-up of companion memories, chat history or custom companion data in accordance with this Agreement.

13.2To the maximum extent permitted by applicable law, our aggregate liability to you arising out of this Agreement or the service shall not exceed the greater of: (a) the amount you actually paid for the service in the 12 months before the event giving rise to the claim; and (b) US$100.

13.3The limitations in Sections 12 and 13 do not apply to: (a) our wilful misconduct or gross negligence; (b) personal injury or actual damage to movable or immovable property; (c) liability that the law expressly provides may not be limited or excluded; (d) rights conferred on consumers by law that cannot be waived.

13.4Unless the law mandatorily provides otherwise, any claim you bring against us arising out of this Agreement or the service must be brought within one year after the cause of action arises; if it is not brought within that period, it is deemed waived.

13.5Disputes between you and other users or third parties arising from use of the service are for you to resolve, and we bear no joint liability.

Chapter 14 Indemnity

14.1You agree to defend, indemnify and hold us harmless from and against any third-party claim, action, investigation, loss, liability, cost and expense (including reasonable legal fees) arising from any of the following:

(a)your breach of this Agreement or its annexes;

(b)your violation of any applicable law or infringement of third-party rights;

(c)user content you provide, including the persona text you enter for a custom companion, avatars you upload and voice samples you record;

(d)your use of the service, including any claim by a third party in respect of AI content you generate through the service;

(e)your disclosure or dissemination of service content to third parties in breach of this Agreement.

14.2We are entitled, at our own option, to take part in the defence of any claim. Without our written consent you must not enter into any settlement of, or make any admission of liability in respect of, a claim involving us.

14.3Where a claim of the kind described above arises, we are entitled to require you to conduct the defence or, where we conduct the defence ourselves, to require you to provide the necessary cooperation and information.

Chapter 15 Changes, Termination and Survival

15.1Changes to the Agreement: we may revise this Agreement because of changes in law, regulatory requirements, adjustments to product features or business needs. For material changes (including changes affecting your rights, obligations, charges or dispute resolution) we will inform you at least 30 days before they take effect through a prominent in-app notice and the email address registered to your account. If you continue to use the service after a change takes effect, you are deemed to have accepted the revised Agreement; if you do not accept it, you may stop using the service and close your account before it takes effect.

15.2Non-material changes (such as wording, clause numbering or updated contact details) may take effect immediately, and we will publish them in the app.

15.3You may stop using the service at any time and close your account under Section 3.7.

15.4We may terminate this Agreement or stop providing the service in the following circumstances: (a) you materially breach this Agreement and fail to remedy it within 15 days of notice; (b) law or a regulatory requirement so requires; (c) we cease operating the service; (d) force majeure or the termination of a third-party service makes it impossible to continue providing the service.

15.5If we decide to stop the service in whole or in part, we will give at least 30 days' notice. Subscription periods already paid for and not yet used will be dealt with by one of three means: extending the service term, refunding the corresponding amount pro rata to the unused days, or providing an equivalent alternative service; the specific means is determined by us according to the reason for and the scope of the cessation, and refunds are made through the original payment channel or the app store process. Points that never expire come to an end together with the service when it stops, and we will explain in the notice of cessation how they are handled. This Section does not apply to termination resulting from your breach.

15.6After this Agreement terminates, the following provisions continue in force: Section 4 (Personal Information), Section 5 (Statements on AI Content), Section 10 (Intellectual Property), Section 12 (Disclaimer), Section 13 (Limitation of Liability), Section 14 (Indemnity), Section 17 (Dispute Resolution), Section 18 (General Provisions) and Section 19 (App Store Terms).

Chapter 16 Export Controls and Sanctions

16.1You represent and warrant that: (a) you are not located in a country or region subject to comprehensive sanctions or embargo by the United States government; (b) you are not on the Treasury Department's Specially Designated Nationals (SDN) list, the Commerce Department's Denied Persons List or any other applicable restricted-transaction list; (c) you will not use the service for any purpose prohibited by export control rules, including nuclear weapons, chemical weapons, biological weapons, missile technology or unauthorised military use.

16.2If you breach this Section, we are entitled to terminate the service immediately, without any refund.

Chapter 17 Dispute Resolution and Arbitration

17.1Informal negotiation: the parties shall first seek to resolve any dispute, claim or controversy arising out of this Agreement or the service (a “dispute”) through friendly negotiation. The party intending to raise a dispute shall give the other written notice stating the nature of the dispute, the facts and the relief sought. Notice is sent to the email address in Section 21. The parties shall negotiate in good faith within 30 days after the notice is received.

17.2Arbitration: if the dispute is not resolved within 30 days, then, except as provided in Section 17.5, it shall be submitted to final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The place of arbitration is Wilmington, Delaware, United States, or, at your election, the county in which you reside. Arbitration may be conducted on the documents, by telephone or by video, and whether an in-person hearing is held is determined under the AAA Rules. The language of the arbitration is English.

17.3Powers of the arbitrator: the arbitrator may award individual relief equivalent to that available in court, including monetary damages and injunctive relief, subject to the limitations in Section 13. The arbitrator may not award relief applicable to a class or representative proceeding. The award is final and may be enforced in any court of competent jurisdiction.

17.4Class action and class arbitration waiver: to the extent permitted by applicable law, you and we agree that disputes shall be brought and resolved only in an individual capacity, and that neither party may participate as a plaintiff or class member in any class action, class arbitration, private attorney general action or representative proceeding, or consolidate any dispute with the dispute of another user. Both parties waive any right to a jury trial.

17.5Exceptions: (a) either party may bring a dispute before a small claims court where the dispute meets that court's jurisdictional threshold; (b) either party may apply to a court of competent jurisdiction for a temporary or permanent injunction to protect its intellectual property or prevent unauthorised access, and such an application is not subject to the arbitration agreement in this Section; (c) you may complain to the consumer protection agency of your state or province; (d) residents of the regions listed in Chapter 20 may seek remedies under local law in situations where this Section does not apply.

17.630-day right to opt out: you may opt out of the arbitration and class action waiver in this Section by sending written notice to the email address in Section 21 within 30 days after you first accept this Agreement. The notice shall include your name, the email address registered to your account, and a clear statement that you are opting out of arbitration. Opting out does not affect the validity of the other provisions of this Agreement; if you do not opt out within that period, this Section continues in force.

17.7Severability: if the class action waiver in Section 17.4 is held unenforceable, Sections 17.2 to 17.6 shall be void in their entirety and the dispute shall be resolved by a court of competent jurisdiction; the remaining provisions of this Agreement continue in force.

17.8Governing law: this Agreement is governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. Arbitration is governed by the Federal Arbitration Act (FAA). This Section does not affect mandatory consumer protection rights you hold under the law of your place of residence.

17.9This Section continues in force after you stop using the service or close your account.

Chapter 18 General Provisions

18.1Entire agreement: this Agreement and its annexes constitute the entire agreement between the parties in respect of the service, and supersede all prior oral or written communications, representations and arrangements on the same subject.

18.2Severability: if any provision of this Agreement is held invalid or unenforceable, it shall be modified to the minimum extent necessary to give effect to its original intent; if it cannot be so modified, it shall be deleted and the remaining provisions continue in force.

18.3No waiver: our failure or delay in exercising any right under this Agreement does not constitute a waiver of that right. Any waiver must be given in writing.

18.4Assignment: you may not assign this Agreement, or your rights and obligations under it, without our written consent. We may assign this Agreement in connection with a merger, acquisition, reorganisation or sale of assets, or where required by law, and the assignee shall assume the obligations under this Agreement.

18.5Notices: we may send you notices by in-app notification, pop-up, the email address registered to your account or a notice on the website, and such notices are deemed served on the date they are sent. Legal notices you send to us shall be sent to the email address stated in Section 21.

18.6Force majeure: we are not liable for any failure or delay in performance caused by events beyond our reasonable control, such as natural disasters, war, terrorist attacks, epidemics, acts of government, cyber attacks, failure of telecommunications infrastructure or interruption of third-party services, but we will use reasonable efforts to resume performance once the event has been removed.

18.7Language: the English version of this Agreement prevails. We may provide translations into other languages for convenience only; where a translation differs from the English version, the English version prevails.

18.8Headings: the headings of the Sections are for convenience only and do not affect the interpretation of the provisions.

18.9No third-party beneficiaries: except for Apple and Google as expressly provided in Section 19, this Agreement does not create any third-party beneficiary rights.

18.10Government users: if you are a United States federal government agency, the service is a “commercial product” and “commercial computer software” as defined in 48 C.F.R. §2.101, and is provided to government end users only with the rights granted by this Agreement.

18.11Status as an individual developer: we are an individual developer, without branches and without a local representative or agent (except in regions where the law requires otherwise, see Chapter 20). The obligations under this Agreement are borne by us personally.

Chapter 19 App Store Terms

19.1General: this app is distributed through the Apple App Store and Google Play, and may in future be distributed through other app stores. Whichever store you obtain the app from, this Agreement is concluded between you and us, and the store operator is not a party to it. You are separately bound by that store's own terms. Where this Chapter and those store terms differ on the same matter, the store terms prevail on that matter, and the remaining provisions of this Agreement continue in force.

19.2Additional terms where the app is obtained through the Apple App Store:

(a)this Agreement is concluded only between you and us, and not with Apple Inc. (“Apple”);

(b)Apple has no obligation to provide any maintenance or technical support services for this app;

(c)responsibility for warranties in respect of this app rests with us. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the price you paid for the app (if any) in accordance with applicable law; to the maximum extent permitted by law, Apple has no other warranty obligation in respect of this app;

(d)we, and not Apple, are responsible for handling any claim by you or a third party relating to this app, including product liability claims, claims that the app fails to conform to applicable legal or regulatory requirements, and claims under consumer protection, privacy or similar laws;

(e)we, and not Apple, are responsible for investigating, defending, settling and discharging any claim by a third party that this app, or your use of it, infringes that party's intellectual property rights;

(f)you represent and warrant that you are not located in a country subject to embargo by the United States government or designated by it as supporting terrorism, and that you are not on any list of persons whose transactions the United States government prohibits or restricts;

(g)when using this app you must comply with the applicable usage rules in the Apple Media Services Terms and Conditions. You acknowledge that Apple is a third-party beneficiary of this Agreement and that Apple has the right (and is deemed to have accepted that right) to enforce this Agreement against you.

19.3Additional terms where the app is obtained through Google Play:

(a)this Agreement is concluded only between you and us, and not with Google LLC or its affiliates (“Google”);

(b)Google has no obligation to provide any maintenance, technical support or warranty in respect of this app, and is not responsible for its content, availability or compliance;

(c)your use of this app is also subject to the provisions of the Google Play Terms of Service and of the Google Play Developer Distribution Agreement that apply to end users;

(d)payments and refunds made through Google Play are handled by Google under its refund policy and settlement rules. We have no power to initiate or decide a Google Play refund on its behalf, make no commitment as to refunds, and bear no obligation in respect of refund outcomes; disputes between you and Google concerning refunds should be raised with Google;

(e)you acknowledge that Google is a third-party beneficiary of this Agreement and that Google has the right to enforce this Agreement against you.

19.4Principal differences between the two stores: the specific paths for subscription management, cancellation, refunds and account deletion differ according to the store you use, and are governed by the purchase page and that store's official instructions.

(a)subscription management and cancellation: on iOS, “Settings” → Apple Account at the top → “Subscriptions”; on Android, Google Play Store → avatar at the top right → “Payments & subscriptions” → “Subscriptions”;

(b)refunds: reviewed independently by the store under its refund policy; we have no power to initiate or decide one on its behalf and make no promise that a refund will be granted; the specific entry point and policy are governed by the store's official instructions (Section 8.9);

(c)account and data deletion: may be initiated in the app on both platforms. In accordance with Google Play's account deletion policy, we also provide a deletion request entry point on a designated web page;

(d)price regions and product range: the product configuration may differ between the two stores, and is governed by what each purchase page displays.

19.5The stores are not parties to this Agreement. Except as expressly provided in this Section, a store operator bears no obligation to you arising from the distribution of this app, and does not take part in the handling of disputes between you and us.

19.6Removal from a store or cessation of distribution: if the app is removed from a store for any reason, users who have installed it may continue to use it to the extent permitted by that store's rules, but you may not be able to obtain updates or to reinstall it. We will give advance notice within a reasonable scope in accordance with Section 15.5.

19.7Where a store's mandatory rules conflict with this Agreement and cannot be reconciled, the store's rules prevail on the matter in conflict, and the remaining provisions of this Agreement continue in force.

Chapter 20 Supplementary Terms for Specific Regions

This Chapter applies to residents of the service regions listed in Section 1.5. Where other provisions of this Agreement conflict with this Chapter, this Chapter prevails for users in that region. This Chapter does not exclude or limit any consumer right that cannot be waived under local law; where other provisions of this Agreement are held to exceed the limits permitted by local law, they are deemed not agreed as regards users in that region.

20.1 General provisions (applying to all service regions)

20.1.1Cooling-off periods and rights of withdrawal: where local law gives you the right to cancel or withdraw an order without cause within a specified period (for example the 7-day right of withdrawal in Korea, the 7-day cooling-off period in Taiwan, China, the 5-day right of withdrawal in Colombia, the 10-day right of revocation in Argentina, the 10-day right of withdrawal in Chile and the 5-business-day cooling-off period in South Africa), that right is not limited by any provision of this Agreement. The paid products under this service are all digital content whose provision begins immediately after payment; under the exception in those laws for digital content whose provision has begun, such rights generally cease to apply once you have consented and begun to use the content (Section 8.10.2). Where it is disputed whether such a right applies, the mandatory provisions of local law govern.

20.1.2Standard-form terms: where local law provides for the review or invalidity of standard-form terms (for example the Act on the Regulation of Terms and Conditions in Korea, Article 11-1 of the Consumer Protection Act in Taiwan, China, and similar rules in Israel and the European Union), any provision of this Agreement that does not comply with those requirements does not apply in that region.

20.1.3Language: the English version of this Agreement prevails. Where local law requires a consumer contract to be concluded in the local language, or requires a local-language version to be provided, we will provide a translation at your request within a reasonable scope; where local law mandatorily requires the local-language version to prevail, the local-language version prevails for users in that region; if a local-language version is not yet available, you may defer acceptance and contact us to request one. See Section 20.21 for the specific requirements.

20.1.4Complaints: you may complain to a local consumer protection body or regulator, and that right is not limited by the arbitration agreement in Section 17.

20.2 United States

20.2.1Federal level: we comply with Section 5 of the Federal Trade Commission Act on unfair or deceptive acts or practices, the Restore Online Shoppers' Confidence Act (ROSCA) on negative option marketing, and the Children's Online Privacy Protection Act (COPPA). The service is not directed to users under 18; the age of majority is 19 in states including Alabama and Nebraska and 21 in Mississippi, and users residing in those states are governed by that state's rule.

20.2.2State privacy laws: if you reside in a state with a comprehensive privacy law in force, such as California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Tennessee, Minnesota, Maryland, Indiana, Kentucky or Rhode Island, you have the rights conferred by that state's law to access, correct, delete, port, opt out of targeted advertising and profiling (the automated analysis or prediction of personal characteristics), and to appeal. The service provides no targeted advertising and makes no decision producing legal effects on you on the basis of such analysis; if you wish us to stop maintaining your conversation understanding, you may delete chat history and AI memory under Section 7.11. The unified channel for exercising these rights is set out in Sections 9 and 10 of the Privacy Policy.

20.2.3Automatic renewal: in accordance with the California Automatic Renewal Law (Bus. & Prof. Code §17600 et seq., as amended by AB 2863 of 2024), New York General Business Law §527-a, the Illinois Automatic Contract Renewal Act and the laws of states including Minnesota, we give clear and conspicuous disclosure before charging, obtain express consent, provide a cancellation method as easy as the means of subscribing, and give advance notice of material changes to price or service.

20.2.4Biometrics: if you reside in Illinois, the Biometric Information Privacy Act (BIPA) applies; if you reside in Texas, CUBI applies; if you reside in Washington, RCW 19.375 applies. For the specific notice and written consent, see Section 2 of the Companion Creation and Voice Cloning Agreement.

20.2.5California Shine the Light (Civil Code §1798.83): we do not disclose your personal information to third parties for their direct marketing purposes. For written confirmation, please make a request under Section 21.

20.2.6Arbitration: if you are a resident of the United States, the arbitration agreement in Section 17 applies, but you retain the right to sue in small claims court, to complain to a state or federal regulator, and to opt out of arbitration under Section 17.6 within 30 days after first accepting this Agreement.

20.3 Canada

20.3.1We process the personal information of Canadian residents in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy laws. Commercial electronic messages are sent in accordance with Canada's Anti-Spam Legislation (CASL); each message contains the sender's identity, mailing address and an unsubscribe mechanism, and an unsubscribe takes effect within 10 business days.

20.3.2Competition law: we comply with the Competition Act on negative option marketing and price disclosure; promotional prices must be genuine, and renewal prices must be clearly stated on the confirmation page.

20.3.3Quebec: Quebec residents retain all rights conferred by the Civil Code of Québec and the Consumer Protection Act, including the right to cancel an auto-renewing contract before renewal, to require written disclosure, and to assert their rights where the contract text does not meet the requirements of the Charter of the French Language. Under Bill 96, where Quebec law requires a contract to be concluded in French, we will provide a French version at your request; you may defer acceptance until a French version is available.

20.3.4If you reside in Canada, the arbitration agreement in Section 17 does not preclude you from complaining to a provincial regulator, suing in small claims court or exercising other statutory rights that cannot be waived.

20.4 Australia

Nothing in this Agreement excludes, restricts or modifies any consumer guarantee conferred on you by Schedule 2 of the Australian Consumer Law (ACL). Our service comes with guarantees that cannot be excluded under the ACL, including that the service will be rendered with due care and skill, that it will be reasonably fit for the purpose described, and that it will be of acceptable quality. If the service fails to meet those guarantees, you are entitled to require the service to be supplied again, to a refund or to compensation; the exclusions and limitations in Sections 12 and 13 do not affect those rights. We also handle personal information in accordance with the Privacy Act 1988 and its 2024 amendments.

20.5 New Zealand

Nothing in this Agreement excludes or restricts the rights conferred on you by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. If the service fails to meet the acceptable quality required by the Consumer Guarantees Act, you are entitled to a remedy. We handle personal information in accordance with the Privacy Act 2020.

20.6 Singapore

20.6.1We process personal information in accordance with the Personal Data Protection Act 2012 (PDPA), including obtaining consent, notifying purposes, providing channels for access and correction, and complying with the Do Not Call (DNC) Registry requirements.

20.6.2Under the Consumer Protection (Fair Trading) Act (CPFTA), unfair terms in this Agreement do not bind consumers. The cooling-off period under the CPFTA does not apply to digital content whose provision has begun.

20.6.3If a dispute arises, you may apply to the Consumers Association of Singapore (CASE) for mediation.

20.7 Japan

20.7.1Under the Act on Specified Commercial Transactions, we disclose on the “特定商取引法に基づく表記” page in the app: the name of the seller (Tao Huang), the name of the person responsible for operations, address and telephone number (available on request), contact details (hallo.uooda@gmail.com), selling price (tax included, as shown on the purchase page), payment method and timing (through the Apple App Store or Google Play, under each store's rules), time of delivery (immediately after payment is completed), and return and cancellation conditions (digital content is in principle non-returnable once provided; a subscription may be cancelled at any time, as provided in Section 8 of the Subscription and Billing Terms).

20.7.2Under the Payment Services Act (資金決済法) and its rules on prepaid payment instruments: Points Packs offered in Japan are prepaid payment instruments, and their points have a validity period running from the date of purchase, the specific period being as shown on the purchase page, with any part unused on expiry lapsing; as required by that Act, we manage the issue amount, keep records of unused balances, and perform filing and deposit obligations when the statutory thresholds are reached. Pack points are not registered to a holder, cannot be reported lost, are not transferable and cannot be exchanged for cash.

20.7.3Under the Act on the Protection of Personal Information, we provide personal information to third parties outside Japan (model providers and cloud providers) on the basis of consent, and the Privacy Policy states the country in which the recipient is located, that country's personal information protection regime and the measures the recipient takes.

20.7.4Under the Act against Unjustifiable Premiums and Misleading Representations, we make no representation more favourable than the actual position; the points amounts, available features and number of companions shown in the app are subject to what is actually provided.

20.7.5The service is not a “Specified Continuing Service” within the meaning of the Act on Specified Commercial Transactions. The service is not directed to persons under 18.

20.8 Korea

20.8.1Under the Act on Consumer Protection in Electronic Commerce, etc., we disclose in the app the business information (trade name, representative, contact details and business address) and the transaction terms. Except for digital content whose use has begun, you may withdraw your order (청약철회) within 7 days after the subscription begins; where we have not disclosed the business information as required by law, have not provided the contract text or have not obtained your confirmation, your right of withdrawal is not subject to that period. As regards digital content provided immediately under this service, the purchase page prominently states that “the content is provided immediately and cannot be withdrawn once use has begun”, and by confirming the purchase you give that acknowledgment, so as to satisfy the requirements of that Act for the exception to the right of withdrawal (Section 8.10.2).

20.8.2Under the Personal Information Protection Act (PIPA), a cross-border transfer of personal information requires notice to you and your consent; the Privacy Policy sets out the recipients, the items transferred, the purposes, the retention periods and how to refuse.

20.8.3Under the Act on Fair Labelling and Advertising, we make no false or exaggerated representation as to the results of the service.

20.8.4Under the Content Industry Promotion Act and the Act on the Protection of Children and Juveniles, the service is labelled as available to persons aged 19 or over (the age of majority in Korea being 19), and we apply age-verification and identity-verification measures as required by that Act.

20.8.5Disputes may be referred for mediation to the Korea Consumer Agency (한국소비자원) or the Electronic Commerce Dispute Mediation Committee (전자거래분쟁조정위원회).

20.9 Taiwan, China

20.9.1Under Article 19 of the Consumer Protection Act, you have a 7-day cooling-off period from receipt of the goods or services, during which you may terminate the contract without cause. For the digital content provided under this service, where you have consented and begun to use it, the reasonable exception in paragraph 2 of that Article and Article 19-2 applies; the purchase page gives prior notice that such digital content is provided immediately and that the cooling-off period does not apply once use has begun, and you give that consent when confirming the purchase. For subscription cancellation and refund rules, see Sections 8 and 9 of the Subscription and Billing Terms.

20.9.2Under Article 11-1 of the Consumer Protection Act, any provision of this Agreement that offends good faith and is manifestly unfair to the consumer is void.

20.9.3We process your personal data in accordance with the Personal Data Protection Act. If a consumer dispute arises, you may complain to the local consumer protection authority or to the consumer service centre (1950).

20.10 Hong Kong, China

20.10.1We process personal data in accordance with the Personal Data (Privacy) Ordinance (PDPO), including limiting collection in accordance with the data protection principles, ensuring accuracy, limiting purpose and retention, taking security measures, and providing channels for access and correction.

20.10.2Under the Trade Descriptions Ordinance (Cap. 362), we make no false trade description as to the nature, purpose, price or effect of the service; under the Supply of Services (Implied Terms) Ordinance (Cap. 457), the service must be supplied with reasonable care and skill.

20.10.3The law currently in force in Hong Kong does not create a mandatory cooling-off period for digital content. If a dispute arises, you may complain to the Consumer Council.

20.11 Thailand

20.11.1We process personal data in accordance with the Personal Data Protection Act B.E. 2562 (2019) (PDPA), including obtaining consent, notifying purposes and retention periods, providing channels for data subject rights, and notifying data breaches as required by law.

20.11.2Under the Consumer Protection Act B.E. 2522 and the Consumer Protection Act (No. 2) on distance selling, we disclose the required information in Thai (operator name, price, payment and delivery methods, and cancellation conditions). If a Thai version is not yet available, you may contact us to request one.

20.11.3If a dispute arises, you may complain to the Office of the Consumer Protection Board (OCPB).

20.12 Malaysia

20.12.1We process personal data in accordance with the Personal Data Protection Act 2010 (PDPA) and its 2024 amendments, including breach notification, the appointment of a data protection officer (where the statutory conditions are met) and restrictions on cross-border transfer.

20.12.2Under the Consumer Protection Act 1999 on electronic transactions, we disclose the operator's name, contact details, a description of the goods or services, the price and payment method, and the cancellation and refund conditions. Once digital content has been provided, a return without cause generally does not apply.

20.12.3If a dispute arises, you may complain to the Ministry of Domestic Trade and Cost of Living (KPDN) or the Consumer Claims Tribunal (Tribunal Tuntutan Pengguna).

20.13 Indonesia

20.13.1We process personal data in accordance with Law No. 27 of 2022 on Personal Data Protection (UU PDP), including obtaining explicit consent, notifying purposes and retention periods, providing channels for data subject rights, and notifying breaches as required by law. Cross-border transfers of personal data are carried out as required by that Law.

20.13.2Under Law No. 8 of 1999 on Consumer Protection, we disclose the required information in Indonesian. If an Indonesian version is not yet available, you may contact us to request one; you may defer acceptance until the Indonesian terms are available.

20.13.3Where the service constitutes an electronic system operator within the meaning of Ministry of Communication and Informatics Regulation No. 71 of 2019 (PMSE), we perform the registration obligation under that Regulation.

20.13.4If a dispute arises, you may complain to the Indonesian consumer protection body (BPKN) or to the relevant competent authority.

20.14 Philippines

20.14.1We process personal data in accordance with the Data Privacy Act of 2012 (RA 10173) and its implementing rules, including obtaining consent, notifying purposes, providing channels for rights and ensuring security. Where a data breach must be reported by law, we will notify the National Privacy Commission (NPC) and the affected data subjects.

20.14.2Under the Consumer Act (RA 7394) and the E-Commerce Act (RA 8792), we disclose operator information, prices and transaction terms, and make no false or misleading representation about the service.

20.14.3If a dispute arises, you may complain to the Department of Trade and Industry (DTI) or to the National Privacy Commission (NPC).

20.15 Mexico

20.15.1We process personal data in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations, and provide a Spanish-language privacy notice (aviso de privacidad) stating the purposes of processing, the retention periods, how to exercise the ARCO rights (access, rectification, cancellation and objection) and information on cross-border transfers. The Spanish version may be consulted in the app or requested under Section 21.

20.15.2Under the Federal Consumer Protection Law (LFPC), we disclose the operator's name and address, the price, the payment method and the cancellation conditions. Once digital content has been provided, a return without cause generally does not apply.

20.15.3If a dispute arises, you may complain to the Federal Consumer Protection Agency (PROFECO); PROFECO's conciliation procedure is not obstructed by Section 17 of this Agreement.

20.16 Colombia

20.16.1We process personal data in accordance with Law No. 1581 of 2012 and Decree No. 1377 of 2013, and register in the National Database Registry (RNBD) of the Superintendence of Industry and Commerce (SIC) the databases that must be registered by law.

20.16.2Under Law No. 1480 of 2011 (the consumer protection statute), you have the right of withdrawal (derecho de retracto): you may withdraw without cause within 5 business days of purchase, except for digital content whose provision has begun. The paid products under this service are digital content whose provision begins immediately after payment, so once you have consented and begun to use them that right generally no longer applies (Sections 8.10.2 and 8.10.3).

20.16.3If a dispute arises, you may complain to, or seek mediation from, the Superintendence of Industry and Commerce (SIC).

20.17 Argentina

20.17.1We process personal data in accordance with Personal Data Protection Act No. 25.326, and disclose the transaction terms in accordance with Consumer Protection Act No. 24.240 and Act No. 26.361.

20.17.2Under Article 34 of the Consumer Protection Act, you have a right of revocation (derecho de revocación) for 10 days from the conclusion of the contract, which you may exercise without giving reasons and at no cost, except for digital content whose provision has begun.

20.17.3If a dispute arises, you may complain to the Undersecretariat for Consumer Protection (Subsecretaría de Defensa del Consumidor) or to a local consumer association.

20.18 Chile

20.18.1Under Law No. 19.496 (Consumer Protection Act), you have a right of withdrawal (derecho a retracto) for 10 days from purchase, which, under Article 3 bis of that Law, does not apply to digital content whose provision has begun.

20.18.2We process personal data in accordance with Law No. 19.628 and Law No. 21.719 (in force from 1 December 2026), including data subject rights, the data protection officer (where the statutory conditions are met) and cross-border transfer rules. During the transitional period before that Law takes effect, we process data in accordance with the law currently in force.

20.18.3If a dispute arises, you may complain to the National Consumer Service (SERNAC).

20.19 Peru

20.19.1We process personal data in accordance with Personal Data Protection Act No. 29733 and its Regulations, have registered in the National Personal Data Protection Authority (ANPD) the databases that must be registered by law, and provide channels for exercising the ARCO rights.

20.19.2Under the Consumer Protection Code (No. 29571), we disclose the operator information, the price and the payment and delivery conditions. Once digital content has been provided, a return without cause generally does not apply.

20.19.3If a dispute arises, you may complain to the National Institute for the Defence of Competition and the Protection of Intellectual Property (INDECOPI).

20.20 South Africa

20.20.1Under the Consumer Protection Act No. 68 of 2008 (CPA), you may cancel without cause within 5 business days of receiving the service (the cooling-off period), except for digital content whose provision has begun. Where we have not disclosed the information required by that Act, your right to cancel is not subject to that period.

20.20.2We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA), including the conditions for lawful processing, the duty to notify, security safeguards, and notification of data breaches to the Information Regulator as required by law.

20.20.3If a dispute arises, you may complain to the National Consumer Commission (NCC), the relevant industry ombud or the Information Regulator.

20.21 Language versions and index of statutory disclosures

20.21.1Current official versions: the Terms of Service, the Privacy Policy, the AI Services and Data Processing Agreement, the Subscription and Billing Terms and the Companion Creation and Voice Cloning Agreement are executed in English, which version prevails, and translations into other languages may be provided separately.

20.21.2Local-language versions: the following laws may require the contract or the privacy notice to be provided in the local language: Quebec (French, Bill 96), Mexico (Spanish, LFPDPPP), Indonesia (Indonesian, UU PDP and the consumer law), Thailand (Thai, the consumer protection law), Korea (Korean, PIPA and the electronic commerce act), Japan (Japanese, the Act on Specified Commercial Transactions), Taiwan, China (Chinese), and Argentina, Colombia, Chile and Peru (Spanish). We provide the corresponding translation at your request; until a translation is available you may defer acceptance and contact us to request one. Where local law mandatorily requires the local-language version to prevail, the local-language version prevails for users in that region.

20.21.3Statutory disclosure entry points: the Japan Specified Commercial Transactions notice, the Korean business information and the account deletion entry points for each store are published together in “Settings → About / Legal information” in the app or on the corresponding web pages.

20.21.4This Section does not constitute a compliance commitment for regions where a translation is not yet provided. If the law of your region requires the contract to be concluded in the local language and no translation is yet available, please do not complete a purchase; contact us and we will provide one.

Chapter 21 Contacting Us

If you have any question, comment or complaint about this Agreement, or need to send a legal notice, please contact us as follows:

•General enquiries and customer support: hallo.uooda@gmail.com

•Legal matters and notices of opting out of arbitration: hallo.uooda@gmail.com

•Copyright complaints (designated DMCA agent): hallo.uooda@gmail.com

•Postal address: available on written request (this Agreement does not publish a personal residential address)

We will reply within 30 days of receiving your request. Requests concerning personal information rights are handled within the periods set out in Sections 9 and 16 of the Privacy Policy.

Annexes

01 UD-TOS-01 Terms of Service (this document)

02 UD-PP-01 Privacy Policy

03 UD-AIDP-01 AI Services and Data Processing Agreement

04 UD-ARS-01 Subscription and Billing Terms

05 UD-VRC-01 Companion Creation and Voice Cloning Agreement

This Agreement is entered into between you and the operator of Uooda and applies to your use of the “Create your companion” feature on the Uooda platform (including companion naming, persona setup, avatar upload and voice cloning, together referred to as a “custom companion”). Clicking the “I agree and undertake” button constitutes your electronic signature of this Agreement. The custom companion feature is currently available only on the PRO tier.

“Companion” means a virtual conversational character generated and driven by artificial intelligence models; it is not a real person. The app interface also calls it a “character”. Other terms have the meanings given to them in Section 1.8 of the Terms of Service.

The provisions of this Agreement stating that “you represent and warrant”, “you must not” or “you shall” constitute your undertakings in respect of custom companions and voice cloning; liability for breach of those undertakings is set out in Chapter 7. Chapter 2 of this Agreement also constitutes your separate and express consent to the processing of biometric information.

Chapter 1 Ownership and Authorization (Your Representations and Warranties)

1.1You represent and warrant that:

(a)the voice sample you upload is your own voice, or you hold express and verifiable written authorization from the rights holder of that voice, covering the generation and use of that voice model on this platform;

(b)the avatar and images you upload are owned by you or lawfully licensed to you, or consist of material that does not contain the portrait rights or copyright of any other person;

(c)the companion name and persona you enter do not infringe any other person's right to a name, trademark, copyright or other rights;

(d)you have reached the age required for this service, namely you are at least 18 years old and have reached the age of majority prescribed in your country or region, whichever is higher, and you have the legal capacity to enter into this Agreement.

1.2You must not upload any third-party voice, portrait or copyrighted work without lawful authorization.

1.3If you use another person's voice or portrait to create a companion, you must obtain that person's written consent to the use of their voice and portrait, and provide that authorization to us on request. We do not create companions for minors and do not accept voice samples from minors; if you upload material relating to a minor by mistake, delete it immediately and notify us.

1.4You understand and agree that the custom companion and its voice, appearance and persona are set and uploaded by you; we do not participate in their creation, do not endorse their content, and do not warrant that the companion will not resemble other companions or existing works. Any rights dispute arising from them is your responsibility.

Chapter 2 Separate Consent to Biometric Information

2.1A voiceprint may constitute a biometric identifier or biometric information. In jurisdictions whose laws require separate consent (including the Illinois Biometric Information Privacy Act, the Texas CUBI Act and RCW 19.375 of Washington, as well as Korea, Japan and other jurisdictions that impose specific requirements on biometric or sensitive data), this Section constitutes your written consent. It is given electronically and has the same effect as a handwritten signature; you may withdraw it at any time in accordance with Section 2.4.

2.2Purpose of processing: solely to generate, store and invoke your dedicated voice model so that your custom companion can read text in that voice. It is not used to identify you, not used for advertising, not used for credit assessment, and not sold, rented or traded to any third party.

2.3Retention periods and destruction schedule (a written policy applicable in all Service Regions):

(a)original voice sample: deleted within 48 hours of upload, whether or not the voice model is generated successfully; the original voice sample is not included in our data backups;

(b)voiceprint features and voice model: deleted within 30 days after you delete the companion, close your account, or the companion's idle period expires (no operation on that companion for 30 consecutive days); where a companion is reclaimed for inactivity, the voice profile on our side is released immediately;

(c)backup copies: neither the original voice sample nor the voice model is included in our data backups, so no backup copies arise; any temporary copy created by a system failure, migration or operational error is erased within 30 days;

(d)we do not retain biometric information beyond the period necessary for the purposes described above, and we do not extend retention after those purposes have been achieved.

(e)a dedicated retention schedule applies to biometric information (48 hours for original samples, 30 days for voice models); the general tiers of 12 months, 24 months, 3 years and 7 years in Section 7.1 of the Privacy Policy do not apply; where this Agreement and any other document differ, the shorter period prevails.

2.4Withdrawal: you may withdraw this consent at any time by deleting the companion or by contacting us. After withdrawal we stop processing and delete the relevant information, and the voice function of the custom companion ceases accordingly. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

2.5Illinois residents (BIPA): we inform you in writing that (a) the biometric identifier collected is your voice sample and the voiceprint features extracted from it; (b) the purpose of collection is to generate and invoke your dedicated voice model; (c) the retention period ends within 30 days after you delete the companion, close your account, or the companion is reclaimed for inactivity, and the voice sample itself is deleted within 48 hours; (d) we will not sell, lease or trade that information, or otherwise profit from it; and (e) we have established and published the written retention and destruction policy set out in Section 2.3. This notice is displayed before you tick your consent.

2.6Texas and Washington residents: in accordance with the CUBI Act and RCW 19.375, we obtain your consent before processing, inform you of the purpose and the retention period, and destroy the relevant information once the purpose has been achieved.

2.7If you do not agree to this Chapter, do not use the voice cloning feature. You may still create a custom companion without voice cloning (where available), or use a voice profile provided by us.

Chapter 3 Fictional Nature of Companions

3.1The companion you create is a fictional creation and must not simulate, impersonate or allude to any real person, including public figures, politicians, artists, athletes and people you know.

3.2Any resemblance between the companion's name, avatar or persona and any real person is coincidental, and you must modify or delete it promptly at our request.

3.3You must not, in any way, lead others to believe that the companion is a real person, is that real person, or is an official companion of ours.

3.4You understand and agree that the companion runs on third-party models; its memory, personality expression and replies change with model updates, context limits or data cleanup, and we make no warranty that it will “remember” anything or “stay in character”.

Chapter 4 Scope of Use (Your Undertakings)

4.1The custom companion and its associated voice, images and persona parameters may be used only within the Uooda platform and within your own account.

4.2You must not extract, export, copy, transcribe, retrain or disseminate that data in any form, or use it for any purpose outside the platform, including the training of other artificial intelligence models.

4.3You must not use the voice of a custom companion for outbound calling, voice verification, identity verification, customer service systems, or any other scenario in which others might mistake it for a real person.

4.4You must not use a custom companion for commercial purposes such as paid companionship, ghost-chatting or acting as a customer service agent for third parties.

Chapter 5 Prohibited Uses (Your Undertakings)

5.1You must not use custom companions or the voice cloning feature to:

(a)impersonate another person, including impersonating relatives, colleagues, customer service staff, law enforcement officers or financial institutions;

(b)commit fraud, phishing, extortion, fraudulent investment recommendations or other property crimes;

(c)create or disseminate non-consensual intimate imagery, sexual content or deepfake pornography (NCII);

(d)create sexualised content involving minors, or any form of child sexual exploitation material;

(e)create political propaganda, election interference, fake news or forged public statements;

(f)harass, threaten, defame or discriminate against others, or infringe the reputation, privacy, voice or portrait rights of others;

(g)circumvent our safety mechanisms, content filters or age thresholds;

(h)violate any applicable law, including export control, sanctions and anti-corruption laws.

5.2You must also comply with all usage rules in Chapter 9 of the Terms of Service.

Chapter 6 Complaints and Enforcement

6.1We maintain a complaints channel for rights holders, interested parties and the public to report custom companions that infringe voice rights, portrait rights, copyright or other rights. Complaints: hallo.uooda@gmail.com.

6.2On receiving a report that has a basic factual basis, we may take one or more of the following measures without prior notice to you:

(a)remove or block the relevant voice sample, voice model, avatar or companion;

(b)restrict the sharing and use of that companion;

(c)suspend or terminate your account;

(d)preserve necessary evidence and report the matter to law enforcement authorities.

6.3You may appeal within 30 days of receiving notice of the measure. We will review the appeal within 30 days. An appeal does not affect temporary measures we take as required by law or to protect the rights of others.

6.4Accounts that repeatedly infringe will be terminated.

6.5If a rights holder asks us to disclose information about an uploader, we disclose it only where we have a lawful basis (such as a court order, a request from a competent authority, or a subpoena satisfying Section 512(h) of the Digital Millennium Copyright Act).

Chapter 7 Liability and Indemnity

7.1You bear sole responsibility for any claim, action, investigation, administrative penalty or loss arising from your breach of this Agreement.

7.2If your conduct causes us to face third-party claims, investigation by a competent authority or loss (including damages, fines and reasonable legal fees and litigation costs), you shall indemnify us in full.

7.3We may take measures under Section 6.2 upon receiving valid notice from a rights holder and assume no liability for those measures, except where we act intentionally or with gross negligence.

7.4This Chapter does not exclude rights you enjoy under applicable law that cannot be waived (such as limitations on consumer liability in certain jurisdictions).

Chapter 8 Data Retention and Deletion

8.1The retention and deletion schedule for data at each stage is governed by Section 2.3 of this Agreement and Chapter 7 of the Privacy Policy. Where they differ, the shorter period prevails.

8.2After you delete a companion, that companion's voice model and persona data are deleted from the production environment within 30 days, and the voice profile on our side is released immediately.

8.3Where a custom companion's idle period expires (you have had no text or voice chat with that companion and have not edited its character settings for 30 consecutive days), we may reclaim the companion instance and its associated data, including the voice model, avatar, character card, chat history and memory, in accordance with Section 7.7.1 of the Terms of Service. A custom companion is a vehicle through which the service is provided, not your digital asset (see Section 7.7 of the Terms of Service); after reclamation you may create the companion again during your membership term and repeat voice cloning. We may give notice through in-app messages or other means before reclamation, but we do not guarantee delivery; failure to receive such notice does not affect the validity of the reclamation.

8.4Where necessary for security investigations, legal proceedings or dispute resolution, we may extend retention to the extent necessary and delete the data once the purpose has been achieved.

Chapter 9 Miscellaneous

9.1This Agreement takes effect on the date you click “I agree and undertake” and has the same effect as a handwritten signature.

9.2Matters not provided for in this Agreement are governed by the Terms of Service and the Privacy Policy.

9.3This Agreement is executed in English, which version prevails; translations into other languages are provided for reference only.

9.4If you have any question about this Agreement, please contact: hallo.uooda@gmail.com.

Chapter 1 Definitions and Scope

1.1This Agreement applies to auto-renewing subscriptions (PLUS Monthly and PRO Monthly) purchased through in-app purchase in an app store. 30-Day Passes and Points Packs are one-off payment products; you do not confirm this Agreement when purchasing them, their main rules are set out in Chapter 8 of the Terms of Service, and Chapter 5 of this Agreement provides supplementary explanation only.

1.2“Subscription” in this Agreement means a paid membership that renews automatically at the agreed interval and may be cancelled at any time. Two tiers, PLUS and PRO, are currently offered; the names, number and benefit boundaries of the tiers are determined by us and may be added to, merged, renamed or discontinued under Section 11.6.

1.3“Confirmation page” in this Agreement means the final confirmation screen displayed by the app store before you tap to purchase, showing the product name, billing period, amount, currency and whether the subscription renews automatically. “Price zone” means a pricing group defined by us by country or region; the price, quota and currency of the same product may differ between price zones.

1.4“Benefits” in this Agreement means the membership tier, feature permissions, available range of companions and points quota associated with a paid product. The specific content of benefits is that described in the in-app benefit description and on the purchase page; it is not a fixed commitment under this Agreement and may be adjusted in accordance with Chapter 11.

1.5Subscriptions and paid products are provided through Apple App Store in-app purchase or Google Play billing. We do not process your payment card information directly in the app; a subscription and transactional relationship is also established between you and the app store.

1.6The products, periods and prices actually available are those displayed on the in-app purchase page. In some markets certain products may be delayed or temporarily withdrawn because of app store review, payment channel requirements or local regulatory requirements.

1.7Where this Agreement and the Terms of Service differ in respect of paid products: this Agreement governs the billing, renewal, cancellation and refund of auto-renewing subscriptions, and Chapter 8 of the Terms of Service governs the billing, benefits, quota, validity period, restoration and refund of 30-Day Passes and Points Packs.

1.8The terms “companion”, “points”, “quota”, “points that never expire”, “Points Pack”, “30-Day Pass”, “monthly subscription” and “Subscription Center” used in this Agreement have the same meanings as in Section 1.8 of the Terms of Service.

Chapter 2 Products, Prices and Taxes

2.1The billing period of an auto-renewing subscription is determined by us on the purchase page and is currently monthly (renewing automatically once a month). We may add or adjust period lengths (such as quarterly, half-yearly or annual) in accordance with Section 11.6; adjustments do not apply to periods you have already paid for.

2.2Before purchase, we and the app store clearly display on the confirmation page: the product name, billing period, amount per period, currency, whether the subscription renews automatically, the length of any trial period and the amount charged after the trial ends.

2.3Price composition: the price displayed in the app and on the confirmation page is the total amount payable by you. It includes applicable taxes, which the app store collects and remits under its rules. We do not charge any handling fee, service fee or other fee.

2.4Regional pricing: we set prices by price zone, and the price, currency, points allowance and availability of the same product may differ between countries or regions and between app stores. Those differences are based on local tax rates, app store pricing rules, payment costs and purchasing power; they do not constitute price discrimination against any user and do not constitute a most-favoured-price or price-parity commitment.

2.5App store pricing and exchange rates: we submit a target price for each price zone to the app store, and the app store may adjust it under its price point rules, exchange rates or local law. The amount actually settled, the currency and any cross-border transaction fees are those shown on the app store confirmation page and on your payment statement.

2.6Promotional prices: prices arising from promotions, discounts, coupons or redemption codes are valid only during the campaign and within the agreed scope. When the campaign ends or the conditions are no longer met, the standard price then in effect applies. A promotional price is not a commitment as to the price of subsequent periods.

2.7Priority of price information: where the in-app display and the confirmation page differ, the confirmation page prevails; where the confirmation page and the amount actually charged differ, the app store's transaction record prevails, and we will help to investigate and handle the matter in accordance with these rules.

Chapter 3 Subscription and Auto-Renewal

3.1When you start a subscription and confirm the purchase, you authorise the app store to deduct the next period's charge automatically from your linked payment method at the end of each billing period and to extend the subscription.

3.2That authorisation remains effective until you cancel the subscription, until the app store determines that charging has failed and its retries have ended, or until this Agreement terminates.

3.3Charges are initiated by the app store at the time provided by its rules. Apple usually initiates the charge within 24 hours before the end of the current period; Google Play usually initiates it on the day the current period ends. The actual timing of the charge is that of the app store's processing.

3.4If a charge fails (for example, insufficient funds, an expired payment method or a decline by the issuing bank), the app store may retry for a period. We do not enable any form of grace period (account hold): where a charge fails and the app store does not confirm renewal, the subscription ends at the end of the current period and the membership tier reverts to FREE. Your account, your points that never expire and companion instances not reclaimed for inactivity are retained, and unused quota granted with the subscription lapses. You may resume by purchasing again, or by attempting to restore purchases under Section 9.5.

3.5Any interruption of benefits caused by a failed charge is borne by you; we restore benefits once we receive a success notification from the app store.

3.6The quota granted on renewal is determined by the tier and price zone applicable at renewal and is calculated in accordance with Section 6.3.

Chapter 4 Free Trials and Promotions

4.1We do not currently offer a free trial to all users by default. If we offer a free trial, the length of the trial, what it covers and the amount charged after it ends will be clearly displayed on the confirmation page before you start the trial.

4.2Unless you cancel at least 24 hours before the trial ends, the trial converts automatically into a paid subscription at the end of the trial period and the price shown on the confirmation page is charged.

4.3A free trial of the same subscription tier is normally available to the same user only once. Eligibility is determined jointly by the app store and our campaign rules. We may withdraw trial eligibility from accounts involved in repeated registration, on unusual devices, or in circumvention of eligibility limits.

4.4Promotional prices are valid only during the campaign. After the campaign ends, the subscription renews at the standard price then in effect. We disclose the renewal price on the campaign page and on the confirmation page.

4.5If you obtain membership or points in the product through redemption codes, referral rewards or campaign benefits, the renewal rules after they expire are those stated in the relevant campaign; where no automatic renewal is stated, no charge is made automatically on expiry. Redemption codes and campaign benefits may not be resold and may not be combined, unless the campaign terms provide otherwise.

4.6We may adjust, suspend or end promotional campaigns at any time to the extent permitted by law; purchases already completed are unaffected.

Chapter 5 30-Day Passes and Points Packs (Non-Renewing Products)

5.130-Day Pass: a membership option with a fixed term of 30 days (720 hours from successful payment), paid once, not renewing automatically, and classified in app stores as a Non-Renewing Subscription. It is offered in versions corresponding to membership tiers, currently PLUS and PRO, as displayed on the purchase page. Its rules are as follows:

(a)paid once, not renewing automatically, with no subsequent charges;

(b)the term is 720 hours (30 days) from successful payment; it is not calculated by calendar month and does not settle at month end; the expiry date is that shown on the purchase page and in the order details;

(c)the feature benefits during the term are the same as those of a monthly subscription of that tier, and the quota for that period is granted in one amount with the purchase;

(d)it ends on expiry, benefits automatically revert to the FREE tier, unused subscription quota lapses, and points that never expire and companion instances not reclaimed for inactivity are retained;

(e)it may be purchased repeatedly without limit; the rules for continuing a term on repeat purchase are those displayed on the purchase page;

(f)a 30-Day Pass is not a non-consumable product and cannot be rebuilt on another device through the app store's Restore Purchases; to restore it, use the in-app “Restore Purchases” function, which looks the purchase up by order, as described in Section 9.5.

5.2Points Pack: a one-off top-up of points, offered in several sizes; the number of sizes, the amounts and the prices are those displayed on the purchase page. Its rules are as follows:

(a)it may be purchased only while you hold an active paid membership;

(b)it is paid once and does not renew automatically;

(c)the points it contains are credited as points that never expire and do not lapse on cancellation or expiry of a subscription;

(d)a Points Pack increases your points balance only and does not unlock any membership-only feature;

(e)after purchase it may not be transferred, given away or exchanged for cash.

5.3Regional exception to the validity of Points Packs (Japan): Points Packs in the Japanese market carry a validity period, which is the exception provided for in Section 8.4.1 of the Terms of Service; its basis, duration and consequences of expiry are governed by that Section and are not repeated here. Points Packs in Service Regions other than Japan have no validity period.

5.4Relationship with the Terms of Service: 30-Day Passes and Points Packs are one-off payment products that do not renew automatically. You do not confirm this Agreement when purchasing them, and the provisions of this Agreement on automatic renewal and trial expiry do not apply to them; their prices, benefits, quota, validity, restoration and refund rules are governed by Chapter 8 of the Terms of Service, and this Chapter provides supplementary explanation in the context of automatic renewal only. Where this Chapter and Chapter 8 of the Terms of Service differ, the Terms of Service prevails in respect of one-off payment products.

Chapter 6 Points, Quota and Consumption Rates

6.1Nature of points: points are the unit of account used within the service to offset feature consumption. They are not currency, do not constitute your property, a deposit or a claim against us, and may not be exchanged for cash, withdrawn, transferred, given away, inherited or combined across accounts.

6.2Two kinds of points: quota is capped per billing period (maximum usable amount), lapses at the end of that period and does not carry over; points that never expire (the points granted at registration and those contained in Points Packs) do not lapse on expiry or cancellation of a subscription, with the Japanese exception described in Section 5.3. Consumption is deducted from quota first, and from points that never expire once the quota is exhausted.

6.2.1The quota limit principle: a subscription purchases membership, together with the right to use the features within the quota limit for the period, not a fixed quantity of points. The price is determined by tier and billing period, not by the quantity of points; the quota limit is the maximum consumable amount for that period, actual consumption is for you to decide and may be zero or may reach the limit; any unused portion is not a shortfall in our performance and is not discounted, refunded, converted to cash or carried over. This principle is consistent with Section 8.2.1 of the Terms of Service.

6.3Quota granted on renewal: the quota granted on renewal is the higher of the quota remaining in the current period and the quota due at renewal; the two are not added together or accumulated. The quota due is determined by the membership tier and price zone applicable at renewal.

6.4Consumption rates: the billing unit of each feature (per use, per image or per unit of time) and the rate are published in the app under “Subscription Center → Points information”. We may adjust rates under Chapter 7, and adjustments do not apply retroactively to consumption that occurred before the adjustment.

6.5Billing is determined by server-side records: the event type, time and points deducted for each AI call are recorded on the server. Repeated read-aloud of the same text that is served from cache is not charged again; where a request is not completed because of a network interruption and no reply is generated, no points are deducted. If you dispute a charge, you may request a review under Section 10.4.

Chapter 7 Changes to Prices and Rates

7.1Subscription prices: we may adjust subscription prices. A price adjustment does not apply retroactively to a billing period you have already paid for and which is still running.

7.2Notice of price increases: for increases in the price of subsequent periods, we will give notice in advance in accordance with applicable law and app store rules. In jurisdictions that require advance notice (including the California Automatic Renewal Law, the Consumer Protection Act of Quebec, Canada, and the Act on Consumer Protection in Electronic Commerce of Korea), we and the app store will give you clear notice no less than the period required by law before the new price takes effect (usually no less than 7 days; in California 7 to 30 days, and re-consent may be required depending on the circumstances), stating the new price and the effective date and allowing sufficient time for you to cancel. In other markets we will also make reasonable efforts to give advance notice.

7.3If you do not agree: you may cancel before the new price takes effect. If you do not cancel before it takes effect, you are deemed to have agreed to renew at the new price; where local law requires express consent to be obtained again before a price increase, we and the app store will comply, and where consent is not obtained the subscription ends after the current period.

7.4Rate adjustments: we may adjust points consumption rates, billing units and the feature thresholds of each tier. Adjustments apply from the published effective date or the date of the app update and do not apply retroactively to consumption that occurred before the adjustment; points that never expire that you have already purchased are not reduced by a rate adjustment, but each consumption is calculated at the rate then in effect.

7.5Adjustments to benefits: we may adjust the quota limit, the available range of companions and the feature permissions of each tier. The quota limit is the maximum usable amount for each billing period, not a quantity of points we must deliver to you; adjustments do not apply retroactively to a billing period you have already paid for and which is still running, during which the limit published at the time of purchase applies, and at renewal the benefits published at that time apply. A reduction in the usage obtainable for the same amount, caused by an adjustment to a limit or rate, does not constitute a breach by us, but you may decline to renew after the current period ends.

7.6Price changes not attributable to us: price changes caused by taxes, exchange rates, app store pricing rules, payment channels or changes in local law do not constitute a breach by us. Where such a change causes the listed price and the settled price to differ, the app store's transaction record prevails and we handle the matter in accordance with Section 9.6.

Chapter 8 How to Cancel

8.1You may cancel your subscription at any time by any of the following means, without contacting customer service and without giving reasons:

(a)iOS device: “Settings” → tap your Apple Account at the top → “Subscriptions” → select Uooda → “Cancel Subscription”;

(b)App Store app: tap the account profile icon at the top right → “Subscriptions” → select Uooda → “Cancel Subscription”;

(c)through Apple's subscription management web page (where Apple provides one), after signing in to your Apple Account;

(d)Android device: open the Google Play Store → profile icon at the top right → “Payments & subscriptions” → “Subscriptions” → select Uooda → “Cancel subscription”;

(e)through the web version of Google Play (play.google.com) after signing in, under “Payments & subscriptions”.

8.2The cancellation entry point is as easy to reach as the subscription entry point, with no additional steps, no telephone confirmation and no questionnaire.

8.3If you subscribed through another channel (including other app stores in future), cancel on that channel's subscription management page, following the path described by that channel.

8.4Deleting the app, closing your Uooda account or reinstalling the app does not cancel a subscription. Subscriptions are managed by the app store and must be cancelled in the app store.

8.5If you encounter an obstacle in cancelling, you may contact us for assistance, but the party that ultimately executes cancellation is the app store. Where the app store's cancellation process suffers a technical failure, we will help you to raise the matter with that store and will assert your rights on the basis of the time at which you actually attempted to cancel.

Chapter 9 Cancellation, Expiry and Refunds

9.1After cancellation your subscription benefits remain available until the end of the current billing period, after which no further charges are made automatically.

9.2After the current period ends, the membership tier reverts to FREE. Unused quota granted with the subscription lapses; points that never expire (granted at registration and contained in Points Packs) are retained and do not lapse on cancellation or expiry (the Japanese exception for Points Packs is described in Section 5.3). Points already consumed are not returned.

9.3Cancellation does not affect rights and obligations that arose before cancellation.

9.4You may resubscribe at any time; a resubscription is at the price then in effect, and your previous trial eligibility may no longer apply.

9.5Restore Purchases:

(a)monthly subscription: the currently effective subscription may be rebuilt through the app store's Restore Purchases; expired or refunded subscriptions are outside the scope of restoration;

(b)30-Day Pass: because app stores do not treat it as a non-consumable product that can be restored across devices, we provide our own restoration channel (the in-app “Restore Purchases” function, or contacting us, which looks the purchase up by order) and restore only benefits that are still within their validity period; expired purchases cannot be restored;

(c)Points Pack: points are credited to the account balance on issue and are not “restored” by issuing them again; if you change device or reinstall, the balance remains with your account.

9.6The decision on refunds rests with the app store: all amounts under this Agreement are collected by the app store on our behalf. Whether a refund is granted, its amount and its method are decided independently by that store under its refund policy and applicable law; we have no power to decide or to initiate a refund on its behalf, and we make no promise or guarantee that any particular transaction is refundable. If you disagree with the outcome, you should raise the matter with that store. Where the store grants a refund, benefits are handled in accordance with Section 9.8; that handling is our implementation of the store's outcome and does not constitute a separate refund obligation on our part, nor an acknowledgement of the refund request.

9.7Except where mandatory applicable law, an app store refund policy or this Agreement provides otherwise, amounts paid are not refunded.

9.8Handling of benefits after a refund takes effect: once the app store confirms a refund, benefits are handled under the following rules. These rules describe the attribution of benefits after a refund occurs; they do not constitute our agreement to the refund itself, nor a commitment as to the scope of what is refundable:

(a)subscription refunds: the membership tier immediately reverts to FREE when the refund takes effect, with no grace period; unused quota under that subscription lapses at the same time; quota you actually consumed before the refund is not returned, not replaced and not discounted; where that consumption is significantly close in time to the refund request, or the circumstances described in Section 10.3 are present, we handle the matter under Section 10.3 and Section 8.14 of the Terms of Service;

(b)30-Day Pass refunds: the membership benefits under that purchase end immediately when the refund takes effect, with no compensation for the remaining term;

(c)Points Pack refunds: the points that never expire contained in that Pack are deducted when the refund takes effect, until the account's points balance reaches zero. Any shortfall is not extinguished by the balance reaching zero, and we reserve the right to claim that amount in accordance with law, whether to do so being at our discretion according to the circumstances. The service corresponding to points already consumed has actually been provided and does not become refundable again as a result of the refund;

(d)the handling described above does not affect consumer rights you have under applicable law that cannot be waived.

9.8.1Cancellation and refunds are two different things: cancellation (also called unsubscribing) means stopping automatic charges for subsequent periods, with the effects described in Chapter 8 and Section 9.1; a refund means requesting the return of an amount already paid, and the decision rests with the app store (Section 9.6). Cancellation does not produce a refund, and amounts paid for a period already begun are not returned because of cancellation; nor does a refund automatically cancel the subscription, and you must still cancel under Chapter 8, failing which subsequent periods will still be charged. Where this Agreement uses “cancel” or “unsubscribe”, it means stopping subsequent charges and does not include the return of amounts paid.

9.9Under consumer protection law you may have statutory rights of cancellation or withdrawal (for example, cooling-off rules for digital content in some jurisdictions); see Chapter 20 of the Terms of Service. This Agreement does not exclude or limit those rights that cannot be waived. Membership and points under this service begin to be supplied immediately after payment is completed; whether such rights apply to digital content already begun is addressed in Sections 8.10.2 and 8.10.3 of the Terms of Service.

9.10Where the service is unavailable for a prolonged period for reasons attributable to us (more than 30 consecutive days and not caused by you), we will remedy the matter by one of three means: extending the subscription term accordingly, refunding the relevant amount pro rata to the unused days, or providing an equivalent substitute service, the means being determined by us according to the cause and extent of the unavailability. This Section states our entire liability in that situation and does not affect the rights listed in Section 9.9 that cannot be excluded.

Chapter 10 Unauthorised Charges, Chargebacks and Disputes

10.1If you notice a charge you did not authorise, contact the app store and us immediately. We will assist with the investigation.

10.2If you dispute a charge, we suggest raising it with the app store first, because the payment relationship is between you and the app store.

10.3Abusing chargebacks to obtain services already used, applying for a refund on false grounds after benefits have actually been consumed, applying for refunds repeatedly, or using refunds in place of normal purchases may constitute a breach of this Agreement. We may suspend or revoke the relevant benefits, terminate the account, and reserve the right to claim direct losses such as dispute handling costs. Benefits already consumed and services already provided do not become refundable again because of a refund or chargeback; we reserve the right to claim any outstanding amount in accordance with law.

10.4Billing review: if you dispute points consumption, you may contact us within 30 days after the consumption to request a review. We will retrieve the server-side records and reply within 15 business days; where a billing error is confirmed, we will credit the corresponding points.

Chapter 11 Scope of Benefits and Adjustments

11.1Benefits of paid products are those described in the in-app benefit description and on the purchase page. Benefits are tiered and may be adjusted by us under Section 7.5. The quota limit is part of the benefits, and the rules for adjusting it are those in Sections 6.2.1 and 7.5.

11.2We may add, modify, suspend or discontinue features, companions or content. Feature adjustments do not constitute a breach of this Agreement; where an adjustment substantively reduces the core benefits within a period you have already paid for, we handle the matter under Section 9.10.

11.3We do not warrant that any feature will be provided permanently, that a particular companion will remain online, or the quality or stability of model output. A companion's memory and behaviour may change with model updates, context limits or data cleanup.

11.4New features may be assigned to a particular tier or charged separately. When a feature is launched we will describe in the app the tier to which it applies and its rate.

11.5The scope of free features is determined by us and does not become an obligation to preserve them permanently because you have previously purchased a paid product.

11.6Adjustments to the product system and sales rules: Sections 7.1 to 7.5 govern adjustments to prices, rates and benefits respectively. We may also adjust the product system and the sales rules themselves, namely the kinds of product, the sizes and amounts offered, the tier structure, the selectable lengths of billing periods, promotional and discount rules, and the regions of sale. The content in force after any such adjustment is that shown on the purchase page, in the Subscription Center and in the in-app benefit description.

(a)Publication and effect: published through an update to the purchase page, a notice in the Subscription Center or an in-app notification, and applying from the published effective date to new orders and new billing periods;

(b)no retroactive effect: an adjustment does not apply to a period you have already paid for and which is still running, during which the rules published at the time of purchase apply, and points that never expire already obtained are not reduced by the adjustment;

(c)notice: where an adjustment substantively reduces the benefits corresponding to consideration you have already paid, we will give at least 30 days' notice before it takes effect; where law or app store rules require consent to be obtained again, those requirements apply;

(d)procedure: such adjustments do not constitute an amendment to the body of this Agreement and do not require the procedure in Section 14.1;

(e)limits: no adjustment may alter benefits already fixed for a period you have paid for, points that never expire already obtained, consumer rights conferred by applicable law that cannot be waived, or the provisions of this Agreement on limitation of liability and dispute resolution.

This Section and Section 8.17 of the Terms of Service express the same mechanism in different documents. Where the two differ on the same matter, Section 8.17 of the Terms of Service prevails.

Chapter 12 Usage Restrictions and Handling of Abnormal Transactions

12.1Paid products are for use only within your own account. You must not resell, rent out or lend your account or share it, top up on behalf of others, or use automated means to purchase in bulk or to obtain promotional benefits.

12.2Cross-region purchases: the regions in which a product may be purchased, the currency and the price are determined by the app store storefront. We do not warrant that a product purchased by changing storefront, using a proxy or using cross-border payment methods will be available in the region where you actually are; any resulting restriction of features, inability to restore or obstacle to refund is borne by you, unless the law provides otherwise.

12.3Abnormal transactions: if we find that an order is abnormal, including but not limited to card misuse, chargebacks, refund arbitrage, purchasing at a low price by exploiting a system error, or repeatedly claiming promotional benefits, we may suspend or revoke the corresponding benefits and, depending on the circumstances, restrict or terminate the account. When benefits are revoked, the part already consumed is handled in the same way as under Section 9.8.

12.4System errors: if a pricing, product configuration or billing system error causes a product to be sold at a manifestly incorrect price, we may, after notifying you, cancel that order and refund the amount actually paid, or agree with you on payment of the difference; you may choose not to accept and to cancel the order.

12.5Where we take measures under this Chapter, we will notify you in the app and state the reasons; you may object under Section 10.4 or through the appeal channel in the Terms of Service.

Chapter 13 Liability and Warranties

13.1Paid products are provided “as is” and “as available”. To the maximum extent permitted by law, we give no implied warranty of fitness, uninterrupted or error-free operation, or fitness for a particular purpose.

13.2We are not liable for breach where a service interruption or delay is caused by app store billing failures, network interruptions, device failures, changes to third-party services or force majeure, but we will use reasonable efforts to restore the service.

13.3To the extent permitted by law, we are not liable for indirect loss, loss of profit, loss of data, loss of goodwill or third-party claims.

13.4To the extent permitted by law, our aggregate liability under this Agreement shall not exceed the amount you actually paid for the relevant product in the 12 months before the claim arose.

13.5This Chapter does not exclude or limit liability that cannot be excluded or limited by law, including liability arising from intent or gross negligence, and consumer rights under local law that cannot be waived.

Chapter 14 Amendment, Assignment and Termination

14.1We may amend this Agreement. Where an amendment concerns prices, rates, the scope of benefits, cancellation or refund rules, we will notify you at least 30 days before it takes effect through an in-app notification or by email; other amendments take effect when published in the app.

14.2If you continue to use the paid service or continue to hold a subscription after an amendment takes effect, you are deemed to accept the amendment; if you do not accept it, you may cancel before it takes effect, and the benefits of the period already paid for are performed under the original terms until the period ends.

14.3We may assign our rights and obligations under this Agreement to an affiliate or to a transferee of the business, and such assignment does not affect rights you acquired before the assignment. We will inform you of the transferee by in-app notification.

14.4You may not assign your rights and obligations under this Agreement or transfer your account.

14.5This Agreement takes effect on the date you purchase a paid product and continues until the subscription is cancelled and the current period ends, the relevant product's term expires, or this Agreement is terminated as described below.

14.6We may terminate this Agreement if we cease to provide the paid service, giving at least 30 days' notice; the unused portion of amounts paid is handled under Section 9.10. Where your account is terminated because you breached the Terms of Service, the subscription is not thereby cancelled automatically and you must still cancel it in the app store under Chapter 8; amounts paid are not refunded, unless the law provides otherwise.

Chapter 15 Statutory Disclosures and Regional Notes

15.1 United States

Under the California Automatic Renewal Law (Bus. & Prof. Code §17600 et seq., as amended by AB 2863 of 2024), the Restore Online Shoppers' Confidence Act (15 U.S.C. §8401 et seq.) and Section 5 of the Federal Trade Commission Act, we provide clear and conspicuous disclosure of automatic renewal, obtain your express consent, offer a cancellation method as easy to use as the subscription method, and notify you of material changes to price or service. Under AB 2863, where a price increase exceeds the statutory threshold we will obtain your express consent before the increase, and a subscription for which consent is not obtained ends after the current period. Similar requirements apply under New York General Business Law §527-a, the Illinois automatic renewal law and the laws of states such as Minnesota.

15.2 Canada

We comply with the Competition Act provisions on negative option marketing and with the requirements of the Consumer Protection Act of Quebec on automatically renewing contracts. If you are a resident of Quebec, we can provide a French version of this Agreement on request; where the Charter of the French Language requires a contract to be entered into in French, the French version prevails.

15.3 Japan

Under the Act on Specified Commercial Transactions we display in the app the seller, contact details, selling price, payment method and timing, delivery timing, and return and cancellation conditions. Under the Payment Services Act, Points Packs in the Japanese market constitute prepaid payment instruments, and the validity of their points is described in Section 5.3. For “定期購入” (subscription purchases), we state the renewal period, the amount per period and the method of cancellation on the confirmation page and repeat them on the final confirmation screen.

15.4 Korea

Under the Act on Consumer Protection in Electronic Commerce we display business operator information and transaction terms in the app and state the renewal period, amount and method of cancellation. Except for digital content already in use, you may withdraw your order within 7 days after the subscription begins; where we have not displayed business operator information as required by law or have not obtained your confirmation, your right of withdrawal is not limited by that period.

15.5 Taiwan region

Under the Consumer Protection Law you have a 7-day cooling-off period; for the digital content provided by this service, a reasonable exception applies where you have consented and begun to use it. Before renewal we will give notice as shown on the confirmation page and will ensure that the cancellation entry point is as easy to reach as the subscription entry point.

15.6 Australia and New Zealand

This Agreement does not exclude rights conferred by the Australian Consumer Law or the New Zealand Consumer Guarantees Act that cannot be excluded. If the service does not meet the statutory guarantees, you are entitled to a remedy. The limitation of liability in Chapter 13 applies to the extent permitted by those laws.

15.7This Chapter does not exclude your right to complain to a regulator or to bring proceedings in a court under local law.

Chapter 16 Miscellaneous

16.1Notices: we may give you notices relating to this Agreement through in-app messages, notices in the Subscription Center, notices on the order page or by email to the address you registered. Such notices are deemed delivered when sent.

16.2Evidential value: facts relating to purchases, charges, points consumption, cancellation and refunds are determined by our server-side order and transaction records; where they differ from app store records, the app store's transaction record prevails.

16.2.1Retention of records: billing records such as orders, transactions, charges, refunds and points ledgers are retained for 7 years from the year in which the transaction occurred, for reconciliation, refund handling, evidence in disputes and tax reporting; server and security logs are retained for 12 months; files concerning risk control, card misuse or chargeback disputes are retained for 3 years after the matter is closed. These periods are consistent with the four tiers in Section 7.1 of the Privacy Policy, after which the records are deleted or irreversibly de-identified. The retention of records does not constitute a basis for restoring benefits that have lapsed.

16.3Matters not provided for in this Agreement are governed by the Terms of Service and the Privacy Policy.

16.4If any provision of this Agreement is held invalid or unenforceable, the remaining provisions remain in effect and that provision applies as adjusted to the minimum extent necessary.

16.5This Agreement is executed in English, which version prevails; translations into other languages are provided for reference only.

16.6If you have any question about subscriptions, charges, points or cancellation, please contact: hallo.uooda@gmail.com, or submit a ticket in the app under “Settings → Help & Feedback”.